Centre for Organisational Change and Agility (COCA)

Research output

Research output per year 1994 2022 2023 2024 2025

• 2051 Citations
• 22 h-index
• 133 Article
• 79 Chapter
• 33 Conference contribution
• 23 Paper
• 50 More
  • 12 Book
  • 12 Abstract
  • 6 Editorial
  • 5 Review article
  • 4 Commissioned report
  • 3 Entry for encyclopedia/dictionary
  • 3 Poster
  • 2 Doctoral Thesis
  • 1 Comment/debate
  • 1 Digital or Visual Products
  • 1 Other contribution

Research output per year

Research output per year

Search results

• 2025

  A Decade of Industrial Relations Research in Sub-Saharan Africa: A Systematic Review and Future Research Agenda

  Ayentimi, D. T., Amankwaa, A. & Burgess, J., 2025, (Accepted/In press) In: Industrial Relations Journal.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  • Democratization 100%
  • Labor Politics 50%
  • Anglophone Africa 50%
  • Global IR 50%
  • Lusophone Africa 50%

• Beyond exchange: Decoding reciprocal hospitableness in luxury lodge experiences

  Manfreda, A. & Harkison, T., Jan 2025, In: Journal of Hospitality and Tourism Management. 62, March 2025, p. 173-187

  Research output: Contribution to journal › Article › peer-review

  • Case Study 100%
  • Study Design 100%
  • Altruism 100%
  • Environmental Economics 100%
  • Underpinning 100%

• Body hair and booty calls: Conceptualising ‘empowered-ness’ in travel and tourism for solo female vanlifers

  Khoo, C., Thakur, P., Yang, M. J. H., Pung, J. M. & Ting, A., Mar 2025, In: Annals of Tourism Research. 111, 103905.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  • Body Hair 100%
  • Booty Call 100%
  • booty 100%
  • Social Networking 40%
  • Social Network 40%

• Creating authentic indigenous tourism experiences

  Shrestha, R. K., L'Espoir Decosta, J. N. P. & Whitford, M., Jan 2025, In: Annals of Tourism Research. 110, 103882.

  Research output: Contribution to journal › Article › peer-review

  • Conceptual Study 100%
  • Self-Determination Theory 100%
  • Relatedness 100%
  • Autonomous Motivation 40%
  • Authentic Tourism 20%

• Impact of Green Technology Transmission on Sustainable Development

  Rahman, S., Ahsan, A. & Sharma, R., Mar 2025, In: Sustainability (Switzerland). 17, 5, 1981.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  • Mixed Methods 100%
  • Organizational Barriers 20%
  • Energy Sustainable Development 20%
  • High Emission 20%
  • Sustainable Development Goal 13 20%

• Navigating Workforce Transformation: HRM Strategies of Rural and Regional Australian Councils in the 4IR Era

  Aluko, K. M. & Burgess, J., Feb 2025, In: Administrative Sciences. 15, 2, 52.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  • Workforce Transformation 100%
  • Local Government Sector 33%
  • Job Requirements 33%
  • Skill Requirements 33%
  • Council-manager 33%

• Psychosocial workplace hazards and industrial relations: an introduction

  Vassiley, A., Barratt, T., Dayaram, K. & Burgess, J., 2025, (Accepted/In press) In: Journal of Industrial Relations.

  Research output: Contribution to journal › Article › peer-review

  • Employment Relations 100%
  • Disorientation 100%
  • Psychosocial Hazards 25%
  • Hazard Study 25%
  • Regulatory Framework 14%

• Reimagining community-based indigenous tourism: Insights from the traditional knowledge of indigenous Newars of Nepal

  Shrestha, R. K., L'Espoir Decosta, J. N. P. & Whitford, M., Jun 2025, In: Tourism Management. 108, 105110.

  Research output: Contribution to journal › Article › peer-review

  • Self-Determination 100%
  • Qualitative Method 100%
  • Lived Experience 100%
  • Cultural Knowledge 100%
  • Indigenous Voice 33%

• The effectiveness of gender equality initiatives in hospitality organizations: Exploring the perceptions of organizational actors using critical realism

  Je, J. S., Yang, E. C. L., Khoo, C. & Lockstone-Binney, L., Jul 2025, In: International Journal of Hospitality Management. 128, 104150.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  • Gender Equality Plan 100%
  • Gender Equality 100%
  • Cognitive Mechanisms 75%
  • Ambivalent Sexism 25%
  • Meritocracy 25%

• “Thriving at Work” in Tourism and Hospitality: An integrative Systematic Literature Review and Research Agenda

  Manfreda, A., Kulichyova, A. & Ting, A., Mar 2025, In: Cornell Hospitality Quarterly.

  Research output: Contribution to journal › Article › peer-review

  • Systematic Review 100%
  • Tourism 100%
  • Integrative Systematics 100%
  • Organizational Psychology 100%
  • Tuition Fee 50%
• 2024

  A framework for the facilitation of accelerated leadership and management capability development in the workplace

  Harper, G. J., Cameron, R. & Edwards, C., Dec 2024, In: Humanities and Social Sciences Communications. 11, 1, 369.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  • Leadership Competencies 100%
  • Workplace 100%
  • Learning Process 100%
  • Capability Development 100%
  • Management Capability 100%

• A Snapshot of Inter-Methodology Mixing: The Intersection, Integration and Merging of Methodologies

  Cameron, R., 2024, (E-pub ahead of print) In: Journal of Mixed Methods Research. p. 15586898241255221

  Research output: Contribution to journal › Article › peer-review

  • Case Study Research 100%
  • Grounded Theory 100%
  • Community Based Research 100%
  • Action Research 100%
  • Participatory Research 100%
  2 Citations (Scopus)

• Conceptualising the “Hospitable Service Mindset” for the future hospitality workforce

  Manfreda, A., Bisson, A., Lee, C., Scerri, M. & Presbury, R., Mar 2024, In: Journal of Hospitality and Tourism Management. 58, p. 115-128 14 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  • Hospitality Employment 100%
  • Hospitableness 100%
  • Semi-Structured Interview 100%
  • Service Provision 33%
  • Competencies 33%
  8 Citations (Scopus)

• Contesting women’s history in cultural and heritage tourism: a horizon 2050 paper

  Khoo, C. & Guan, X., 2024, (Accepted/In press) In: Tourism Review.

  Research output: Contribution to journal › Article › peer-review

  • Cultural Tourism 100%
  • Women's History 100%
  • Historical Methodology 16%
  • Dynamic Role 16%
  • Women's Roles 16%

• Developing effective mentoring programs in hospitality higher education: a practical perspective using the mentoring framework

  Goh, E. & Richardson, S., 2024, (Accepted/In press) In: Journal of Teaching in Travel and Tourism.

  Research output: Contribution to journal › Article › peer-review

  • Mentoring Program 100%
  • Effective Mentoring 100%
  • Mentoring Framework 100%
  • Hospitality Higher Education 100%
  • Student Experience 100%
  2 Citations (Scopus)

• ETHICore: Ethical Compliance and Oversight Framework for Digital Forensic Readiness

  Adel, A., Ahsan, A. & Davison, C., Jun 2024, In: Information (Switzerland). 15, 6, 363.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  • Digital Forensics 100%
  • Digital Readiness 100%
  • Ethical Compliance 100%
  • Ethical Regulation 100%
  • Digital Forensic Readiness 100%
  1 Citation (Scopus)

• Evaluating Vulnerability of Supply Chain Networks to Capacity Reduction

  Zarghami, S. A. & Dumrak, J., Sept 2024, In: Global Journal of Flexible Systems Management. 25, 3, p. 629-646 18 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  • Vulnerability 100%
  • Supply Chain Network 100%
  • Capacity Reduction 100%
  • Supply Chain 100%
  • Disruptive Events 25%
  2 Citations (Scopus)

• eXplainable Artificial Intelligence (XAI) for improving organisational regility

  Shafiabady, N., Hadjinicolaou, N., Hettikankanamage, N., MohammadiSavadkoohi, E., Wu, R. M. X. & Vakilian, J., Apr 2024, In: PLoS ONE. 19, 4 April, e0301429.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  • Artificial Intelligence 100%
  • Explainable Artificial Intelligence 100%
  • Organizational Agility 100%
  • Resilience 33%
  • Organizational Resilience 33%
  7 Citations (Scopus)

• Exploring host-children's engagement in tourism: Transcending the dichotomy of universalism and cultural relativism

  Yang, M. J. H., Khoo, C. & Yang, E. C. L., Feb 2024, In: Tourism Management. 100, 104838.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  • Tourism 100%
  • Host-children 100%
  • Child Engagement 100%
  • Universalism 100%
  • Cultural Relativism 100%
  6 Citations (Scopus)

• Exploring the reasons behind guests’ disregard for service robots in the hospitality: conceptualising the role of physical engagement in human-robot interaction

  Zhao, Z., Xin, S., Khoo, C. & Yang, Y., 2024, (Accepted/In press) In: Current Issues in Tourism. p. 1-16 16 p.

  Research output: Contribution to journal › Article › peer-review

  • Service Robots 100%
  • Physical Engagement 100%
  • service robot 100%
  • Hospitality 100%
  • Industry 100%
  1 Citation (Scopus)

• From empowering women to being empowered by women: A gendered social innovation framework for tourism-led development initiatives

  Pécot, M., Ricaurte-Quijano, C., Khoo, C., Vázquez, M. A., Barahona-Canales, D., Ling Yang, E. C. & Tan, R., Jun 2024, In: Tourism Management. 102, 104883.

  Research output: Contribution to journal › Article › peer-review

  • Development Effort 100%
  • Women Empowerment 100%
  • Tourism-led Growth Hypothesis 100%
  • Social Innovation Model 100%
  • Practitioners 100%
  26 Citations (Scopus)

• Heritage education towards sustainable development in tourism: an inclusive systematic literature review

  Romera, F., Le Bigot, E. & Khoo, C., 2024, (Accepted/In press) In: Tourism Recreation Research.

  Research output: Contribution to journal › Article › peer-review

  • Heritage Education 100%
  • Protected Areas 66%
  • Community Participation 50%
  • Learning Process 50%
  • Community Barriers 33%

• Investigating the causal relationship between wealth index and ICT skills: a mediation analysis approach

  Islam, T. & Uthso, N. A., Dec 2024, In: Scientific Reports. 14, 1, 19786.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  • Wealth 100%
  • Cause-and-Effect Relationship 66%
  • Cause and Effect 28%
  • Economic Empowerment 20%
  • Inverse Probability Weighting 14%

• Mapping the evolution of algorithmic HRM (AHRM): a multidisciplinary synthesis

  Cameron, R., Herrmann, H. & Nankervis, A., 23 Feb 2024, In: Humanities and Social Sciences Communications. 11, 303

  Research output: Contribution to journal › Article › peer-review

  Open Access

  • Human Resource Management 100%
  • Personnel Management 100%
  • Decision Making 75%
  • Decision-Making 66%
  • HR Function 50%
  4 Citations (Scopus)

• PEOPLE CONSENSUS IN THE USE OF ETHNOMEDICINAL PLANTS FOR CONSERVATION IN AND AROUND PURBACHAL MODERN TOWN, DHAKA

  Uddin, M. Z., Haque, T., Juthi, T. S., Rahman, F., Shomrat, A., Akter, E. & Islam, T., 1 Sept 2024, In: Bangladesh Journal of Botany. 53, 3, p. 577-588 12 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  • Roxb 100%
  • Ethnomedicinal Plants 100%
  • Modern Town 100%
  • Medicinal Species 50%
  • Terminalia Arjuna 33%

• Social networks and travel intention: the impact of travel content to consumption, social comparison and envy

  Guan, X., Nie, Z., Khoo, C., Zhou, W. & Li, Y., 2024, (Accepted/In press) In: Tourism Review.

  Research output: Contribution to journal › Article › peer-review

  • Social Networks 100%
  • Social Travel 100%
  • Social Envy 100%
  • Social Comparison 100%
  • Travel Intention 100%
  5 Citations (Scopus)

• Spoken service language for customer well-being in a transformative service context: residential aged care

  Scerri, M. A. & Presbury, R., 2024, (E-pub ahead of print) In: Journal of Service Theory and Practice.

  Research output: Contribution to journal › Article › peer-review

  • Service Language 100%
  • Service Context 100%
  • Residential Aged Care 100%
  • Customer Well-being 100%
  • Case Study 100%
  3 Citations (Scopus)

• Sustainability Unleashed through Innovation: Knowledge-Driven Strategies Igniting Labor Productivity in Small- and Medium-Sized Engineering Enterprises

  Khalil, W. I., Malik, M. O. & Ahsan, A., Jan 2024, In: Sustainability (Switzerland). 16, 1, 424.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  • Medium Size 100%
  • Small-sized 100%
  • Labor Productivity 100%
  • Engineering Enterprises 100%
  • Innovation Knowledge 100%
  2 Citations (Scopus)

• The impact of cultural practices on the outcome of IT risk management implementation

  Azizi, N., Haass, O., Centobell, P. & Cerchione, R., 2024, In: Information Technology and People.

  Research output: Contribution to journal › Article › peer-review

  • Information Risk Management 100%
  • Information Technology Risk 100%
  • Information Technology 100%
  • Individual Culture 42%
  • Interpretive Methodology 14%

• The Pedagogy of Hospitableness: A transformative approach for hospitality workforce development

  Manfreda, A., Bisson, A., Lee, C., Scerri, M., Presbury, R. & Marcial, G. A., 2024, In: Journal of Hospitality and Tourism Research.

  Research output: Contribution to journal › Article › peer-review

  • Pedagogy 100%
  • Workforce Development 100%
  • Hospitality Employment 100%
  • Hospitableness 100%
  • Transformative Approach 100%
  1 Citation (Scopus)

• The trajectory of artificial intelligence for competency-based personalised learning: past, present and future

  Dastane, O., Turner, J. & Nankervis, A., 2024, (Accepted/In press) In: International Journal of Information and Learning Technology.

  Research output: Contribution to journal › Article › peer-review

  • Personalized Learning 100%
  • Network Science 33%
  • Panoramic View 33%
  • SPAR-4-SLR 33%
  • Competency-based Learning 33%

• Unraveling women (in) leadership in tourism and hospitality: a retrospect and outlook.

  Manfreda, A., Wang, D., Zhang, Y. & Ma, E., 23 May 2024, In: Service Industries Journal. p. 1-28

  Research output: Contribution to journal › Article › peer-review
  3 Citations (Scopus)
• 2023

  A balancing act: Negotiating authenticity in luxury lodges

  Manfreda, A., Presbury, R., Richardson, S., Melissen, F. & King, J., May 2023, In: Journal of Vacation Marketing.

  Research output: Contribution to journal › Article › peer-review

  • Luxury Lodge 100%
  • Luxuries 100%
  • Authentic Experience 66%
  • Tourism 33%
  • Hospitality 33%
  7 Citations (Scopus)

• Adaptive governance and resilience of global value chains: A framework for sustaining the performance of developing-country suppliers during exogenous shocks

  Islam, M. T. & Chadee, D., 2023, In: International Business Review. 102248.

  Research output: Contribution to journal › Article › peer-review

  • Developing Countries 100%
  • Global Value Chains 100%
  • Exogenous Shocks 100%
  • Adaptive Governance 100%
  • Adaptive Resilience 100%
  6 Citations (Scopus)

• A model of luxury lodge experience quality

  Manfreda, A., Melissen, F., Presbury, R., Richardson, S. & King, J., 2023, In: Journal of Hospitality and Tourism Management. 54, p. 486-499 14 p.

  Research output: Contribution to journal › Article › peer-review

  • Quality of Experience 100%
  • Luxury Lodge 100%
  • Luxuries 100%
  • Luxury Accommodation 25%
  • Scientific Methods 14%
  18 Citations (Scopus)

• An Australian housing conditions data infrastructure

  Baker, E., Morey, C., Daniel, L., Beer, A., Bentley, R., Stone, W., Rowley, S., Nygaard, C. A. & London, K., Dec 2023, In: Scientific data. 10, 1, 817.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  • Australian Housing 100%
  • Condition Data 100%
  • Data Infrastructure 100%
  • Housing Conditions 100%
  • Housing Condition 100%

• An employee retention model using organizational network analysis for voluntary turnover

  Younis, S., Ahsan, A. & Chatteur, F., 2023, In: Social Network Analysis and Mining. 13, 28, p. 13-28 15 p., 28.

  Research output: Contribution to journal › Article › peer-review

  • Employee Retention 100%
  • Voluntary Turnover 100%
  • Network Position 100%
  • Organizational Network Analysis 100%
  • Retention Model 100%
  3 Citations (Scopus)

• A social exchange perspective on boosting customer loyalty through culturally competent servers

  Hsiao, A., Ma, E., Manfreda, A., Baker, M. & Xu, J., Feb 2023, In: Journal of Hospitality Marketing and Management. p. 1-23

  Research output: Contribution to journal › Article › peer-review

  • Cultural Competency 100%
  • Culturally Competent 100%
  • Customer Loyalty 100%
  • Social Exchange Perspective 100%
  • Cultural Competence 100%
  22 Citations (Scopus)

• Assessing the human development aspects of CO, PM2.5, PM10, NOX, and SO₂ in the United States

  Alola, A. A., Udemba, E. N., Iwuagwu, C. & Abdallah, I., Jul 2023, In: Heliyon. 9, 7, e18072.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  • United States 100%
  • Particulate Matter 2.5 (PM2.5) 100%
  • Human Development 100%
  • PM10 100%
  • Particular Matter 2.5 100%
  5 Citations (Scopus)

• Career adaptability of international hospitality management students during the COVID-19 pandemic: Focus on the role of language communication competence

  Shuang Ren & Doren Chadee, 2023, In: Journal of Hospitality and Tourism Management. 54

  Research output: Contribution to journal › Article › peer-review

  • COVID-19 Pandemic 100%
  • Hospitality Management Students 100%
  • International Hospitality 100%
  • Communication Competence 100%
  • Role Language 100%
  9 Citations (Scopus)

• Careers in Disarray? COVID-19 and Self-Perceived Employability

  Ren, S., Islam, T. & Chadee, D., 3 Jul 2023, In: Journal of Career Assessment. 31, 2

  Research output: Contribution to journal › Article › peer-review

  Open Access

  • COVID-19 100%
  • Perceived Employability 100%
  • Occupational Career 100%
  • Professional Occupations 100%
  • Mediation Model 100%
  4 Citations (Scopus)

• COVID in Australia: HR managers' challenges and opportunities

  Connell, J., Burgess, J. & Larkin, R., 2023, In: Asia Pacific Journal of Human Resources.

  Research output: Contribution to journal › Article › peer-review

  • Australia 100%
  • HR Management 100%
  • Human Resource Professionals 100%
  • Coronavirus Disease (COVID) 100%
  • Work from Home 100%
  2 Citations (Scopus)

• Decent gig work in Sub Sahara Africa? Journal of Industrial Relations

  Ayentimi, D. T., Abadi, H. A. & Burgess, J., 2023, In: The Journal of Industrial Relations.

  Research output: Contribution to journal › Article › peer-review

  • Industrial Sector 100%
  • Legislation 100%
  • Contract Law 100%
  • Developed Countries 100%
  • London 100%
  19 Citations (Scopus)

• Diversity climate: discrimination against skilled migrants in recruitment

  Tran, T. T., Muenjohn, N., Cameron, R., Montague, A. & Fan, S., 2023, In: Asia Pacific Journal of Human Resources.

  Research output: Contribution to journal › Article › peer-review

  • Skilled Migrants 100%
  • Diversity Climate 100%
  • Workforce 100%
  • Job Search 100%
  • Discrimination 100%
  2 Citations (Scopus)

• Environmental implication of international migration on high- and middle-income countries: A comparative analysis

  Çelik, O., Çetiner, S., Abdallah, İ. & Udemba, E. N., 2023, In: Energy and Environment.

  Research output: Contribution to journal › Article › peer-review

  • Comparative Analysis 100%
  • High-income Countries 100%
  • Middle-income Countries 100%
  • International Migration 100%
  • Environmental Implications 100%
  2 Citations (Scopus)

• Envisioning an inclusive tourism for an equitable future

  Thakur, P., Khoo, C., Mura, P., Je, J. S. & Yang, M. J. H., 2023, In: Tourism Recreation Research. 48, 6, p. 1035-1043 9 p.

  Research output: Contribution to journal › Article › peer-review

  • Inclusive Tourism 100%
  • Marginalized Groups 33%
  • Tourism Ecosystem 33%

• Examining the environmental aspect of economic complexity outlook and environmental-related technologies in the Nordic states

  Alola, A. A., Celik, A., Awan, U., Abdallah, I. & Obekpa, H. O., 1 Jul 2023, In: Journal of Cleaner Production. 408, 137154.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  • Environmental Technology 100%
  • Environmental Aspects 100%
  • Economic Complexity 100%
  • Nordic States 100%
  • Greenhouse Gas Emission 100%
  41 Citations (Scopus)

• Form, Function and Monumentality: A Critical Analysis of Jørn Utzon’s Late Work on the Sydney Opera House

  Nobis, P., Komac, U. & London, K., 2023, In: Fabrications.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  • Sydney Opera House 100%
  • Form Function 100%
  • Monumentality 100%
  • Late Work 100%
  • Critical Analysis 100%

• Framework for measuring resilience of safety management systems in Australian building repair and maintenance companies

  Pilanawithana, N. M., Feng, Y., London, K. & Zhang, P., 2023, In: Journal of Safety Research.

  Research output: Contribution to journal › Article › peer-review

  • Resilience 100%
  • Safety Management System 100%
  • Building Maintenance 100%
  • Building Repair 100%
  • Resilience Index 100%
  7 Citations (Scopus)

• From the tourist gaze to a shared gaze: Exploring motivations for online photo-sharing in present-day tourism experience

  Lee, C., Richardson, S., Goh, E. & Presbury, R., Mar 2023, In: Tourism Management Perspectives. 46, 101099.

  Research output: Contribution to journal › Article › peer-review

  • Motivation 100%
  • Tourists 100%
  • Tourist Experience 100%
  • Online Photo Sharing 100%
  • Shared Gaze 100%
  18 Citations (Scopus)