Anita Manfreda approved

Accepting PhD Students

PhD projects

- Thriving at work and well-being for the hospitality workforce - Positive psychology for hospitality employment
- Women (in) Leadership in Hospitality
- Imagining the future of sustainable luxury in tourism and hospitality

Calculated based on number of publications stored in Pure and citations from Scopus

Research activity per year

Personal profile

Research Interests

Luxury services; Luxury hospitality; Luxury tourism; Transformative luxury services; Transformative experiences; Authenticity; Experience design and management; Sustainable luxury research; Social sustainability; Hospitality Organisational psychology and behaviour; Employees well-being; Thriving at work; Hospitality competencies; Hospitableness; Hospitality education; Service marketing and management; Qualitative methods; Participatory and high-engagement methodologies.

Research Profile

Dr Anita Manfreda (PhD) is a senior lecturer and researcher at Blue Mountains International Hotel Management School @ Torrens University Australia. Prior to this, Anita spent over ten years in leadership roles in luxury hospitality firms in Italy, Switzerland, and Australia. Through the adoption of qualitative high-engagement and participatory research methodologies, her research investigates customer experiences and luxury consumption, with attention to the nexus between authenticity, luxury, sustainability, and customer transformations. Anita is best known for her work on luxury lodges experience quality, for which she has received a series of national and international awards. Her research interests and current national and international collaborations also include organisational behaviour and psychology applied to the hospitality industry, investigating competencies, emotions, and well-being of the hospitality workforce. Anita is a member of the TUA Centre of Organisational Change and Agility (COCA) and of various professional associations, including Executive Committee member of the Council of Australasian Tourism and Hospitality Education (CAUTHE), member of the Experience Research Society (EXPRESSO), and of the Transformational Travel Council. Anita also provides training and consulting services to luxury hospitality owners and operators, leaders, and front-line staff on how to best create quality luxury experiences that are underpinned by the principles of authenicity, sustaianbility, and transformation.

Expertise related to UN Sustainable Development Goals

In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):

  • SDG 4 - Quality Education
  • SDG 12 - Responsible Consumption and Production
  • SDG 16 - Peace, Justice and Strong Institutions

Education/Academic qualification

Service marketing and management (Management), PhD

Award Date: 19 Jul 2023

International Hotel Management (Business) , Master, The Blue Mountains International Hotel Management School

Award Date: 8 Mar 2016

Cultural Tourism (Humanities) , Bachelor, University of Udine

Award Date: 8 Mar 2012

External positions

Executive Committee Member , The Council for Australasian Tourism and Hospitality Education (CAUTHE)


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Collaborations and top research areas from the last five years

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