Projects per year
My main research interests are in guest experience, authenticity and luxury in tourism and hospitality. I am highly fascinated by diversity; thus, my research explores the different perceptions of customers, managers and employees in non-traditional forms of accommodation, aiming to gain insights in the complex world of what constitutes authentic experiences.
Originally from Italy, Anita completed her Bachelor’s Degree in Cultural Tourism in 2012 at the university of Udine and her Master’s Degree in International Hotel Management at BMIHMS in 2015. Currently a full-time lecturer at BMIHMS at TUA, for over 11 years Anita has immersed herself in hospitality, holding various managerial roles in both independently-owned establishments and chain luxury hotels in Australia and overseas, including Four Seasons Hotels and Intercontinental Hotel Group.
Anita has started her PhD journey in February 2019, supervised by Assoc. Prof. Rajka Presbury (TUA) and Assoc. Prof. Scott Richardson (Emirates Academy of Hospitality Management), and with the support and expertise of Prof. Frans Melissen (Breda University of Applied Sciences) and Mr. Justin King (GM at Vomo Island, Fiji, and former BMIHMS alumni).
International Hotel Management (Hospitality) , Master, The Blue Mountains International Hotel Management School
Award Date: 1 Jan 2016
Cultural Tourism (Humanities) , Bachelor, University of Udine
Award Date: 8 Mar 2012
25/08/20 → 15/12/20
1/07/20 → 31/12/21
31/07/19 → 28/02/21
CBRTHE Case Study - A day in the life of guest experience stagers: The case study of Saffire Freycinet
13/08/19 → 30/06/20
Manfreda, A., Presbury, R. & Richardson, S., 2019, CAUTHE 2019: Sustainability of Tourism, Hospitality & Events in a Disruptive Digital Age: Proceedings of the 29th Annual Conference. Cairns, Australia: Central Queensland University
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review