• 16 Citations
  • 1 h-Index
20162020

Research output per year

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Personal profile

Research Interests

Dr Scerri is actively pursuing a number of research projects on service language and interaction. She is working closely with Associate Professor Dr Rajka Presbury and other industry partners.

 

Dr Scerri’s research projects include:

 

  • Healthcare through a hospitality service lens: How do health service providers communicate with older people in aged care?’ (2019)
  • ‘Experience making: Talk and interaction in the commercial Australian home’ with Dr Rajka Presbury (2018-2019)
  • Collaboration with DARE Disability Support: ‘Are You Inclusive?’; NDIS funded research (2019)
  • Communication excellence: Developing a teaching tool to enhance hospitality graduates’ service communication soft skills (2019)
  • Mentoring in tertiary education: Perceptions of mentors and mentees (2017-2019)

Dr Scerri is actively pursuing a number of research projects on service language and interaction. She is working closely with Associate Professor Dr Rajka Presbury and other industry partners.

 

Her broad research interests include:

  • Interpersonal communication and spoken language in hospitality service
  • Interpersonal care behaviour and communication in aged care
  • Hosting behaviour in peer-to-peer accommodation
  • Teaching and learning pedagogy.

Personal profile

Dr Scerri is a senior lecturer and research fellow at Torrens University Australia. She is teaching at the Blue Mountains International Hotel Management School, in Torrens University Australia’s Hospitality vertical.

 

Dr Scerri’s research focuses on the dynamics of service language and interaction, primarily in the context of Australian hotels and the hospitality industry. With an interest in the complexity of customer service, Dr Scerri is applying this unique hospitality knowledge to research different service settings such as health care, aged care and peer-to-peer accommodation. Her other research interests focus on teaching and learning pedagogy, student mentoring and graduate employability.

 

With a love for the spoken word, Dr Scerri’s work utilises qualitative research methodologies including grounded theory, thematic analysis and case study methodology. She has presented her research at national and international conferences and in peer-reviewed publications such as the Journal of Hospitality and Tourism Management.

 

Dr Scerri is a current PhD supervisor and is accepting new students. She sits on the Advisory Board for Torrens University Australia’s Centre for Organisational Change and Agility (COCA). She is a peer reviewer for the Journal of Vacation Marketing.

Education/Academic qualification

PhD, Southern Cross University

Award Date: 1 Jan 2015

Business in Hotel and Resort Management , Bachelor

Award Date: 1 Jan 2010

Business in Hotel Management , Bachelor, Southern Cross University

Award Date: 1 Jan 2009

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Research Output

  • 16 Citations
  • 1 h-Index
  • 3 Article
  • 1 Chapter
  • 1 Conference contribution

Airbnb Superhosts' talk in commercial homes

Scerri, M. A. & Presbury, R., Jan 2020, In : Annals of Tourism Research. 80, 102827.

Research output: Contribution to journalArticle

  • Mentoring for Quality Enhancement and Fostering Industry-Ready Graduates in Higher Education

    Presbury, R. & Scerri, M., 2020, Quality Management Principles and Policies in Higher Education. Baporikar, N. & Sony, M. (eds.). Hershey, PA: IGI Global Publishing, p. 263-286 24 p.

    Research output: Chapter in Book/Report/Conference proceedingChapter

  • Talk and interaction in the commercial Australian home: A multiple case study of Airbnb host behaviour

    Scerri, M., 2019, CAUTHE 29th Annual Conference Proceedings: Sustainability of Tourism, Hospitality and Events in a Disruptive Digital Age. Central Queensland University

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    A grounded theory model of service language in Australia's luxury hotels

    Scerri, M. A., Jenkins, J. M. & Lovell, G., 1 Dec 2017, In : Journal of Hospitality and Tourism Management. 33, p. 82-92 11 p.

    Research output: Contribution to journalArticle

  • 1 Citation (Scopus)
  • 15 Citations (Scopus)