Accepting PhD Students

PhD projects

Tourism and hospitality research and practice Transformative service research and well-being Hospitality service experience and behaviour Innovation and change in hospitality, tourism and service management Development of the future hospitality workforce.

Calculated based on number of publications stored in Pure and citations from Scopus

Research activity per year

Personal profile

Research Interests

• Employee spoken language in service interactions • Customer and employee well-being • Inclusive service design and delivery • Interpersonal skill development for the future hospitality workforce • Innovation for the training and employment of a diverse hospitality workforce • Tourism and hospitality’s role in social sustainability and planetary health • Transformative service research • Qualitative methodologies including constructivist grounded theory.

Research Profile

Dr Scerri is a senior lecturer and research fellow at Torrens University Australia. She is teaching at the Blue Mountains International Hotel Management School, in Torrens University Australia’s Hospitality vertical.


Dr Scerri’s research focuses on the dynamics of service, primarily in the context of Australian hotels and the hospitality industry. Dr Scerri is applying this unique hospitality knowledge to research different service settings such as health care, aged care and peer-to-peer accommodation. Her other research interests focus on soft skill development, disaster management strategies for industry, enhancing inclusive service in hospitality, teaching and learning pedagogy, student mentoring and graduate employability. 


With a love for the spoken word, Dr Scerri’s work utilises qualitative research methodologies including grounded theory, thematic analysis and case study methodology. She has presented her research at national and international conferences and in peer-reviewed publications such as the Journal of Hospitality and Tourism Management.


Dr Scerri is a current PhD and MPhil supervisor and is accepting new students. She sits on the Advisory Board for Torrens University Australia’s Centre for Organisational Change and Agility (COCA) and the TUA Disability Research Working Group. She is a peer reviewer for the Journal of Vacation Marketing.

Expertise related to UN Sustainable Development Goals

In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):

  • SDG 4 - Quality Education
  • SDG 9 - Industry, Innovation, and Infrastructure
  • SDG 12 - Responsible Consumption and Production

Education/Academic qualification

PhD, The Language of Service in Australia’s Five-Star Hotels: A Grounded Theory Approach’, Southern Cross University

Award Date: 1 Jan 2015

Business in Hotel and Resort Management , Bachelor

Award Date: 1 Jan 2010

Business in Hotel Management , Bachelor, Southern Cross University

Award Date: 1 Jan 2009


Dive into the research topics where Madalyn Scerri is active. These topic labels come from the works of this person. Together they form a unique fingerprint.
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Collaborations and top research areas from the last five years

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