• Employee spoken language in service interactions • Customer and employee well-being • Inclusive service design and delivery • Interpersonal skill development for the future hospitality workforce • Innovation for the training and employment of a diverse hospitality workforce • Tourism and hospitality’s role in social sustainability and planetary health • Transformative service research • Qualitative methodologies including constructivist grounded theory.

Dr Scerri is a senior lecturer and research fellow at Torrens University Australia. She is teaching at the Blue Mountains International Hotel Management School, in Torrens University Australia’s Hospitality vertical.

Dr Scerri’s research focuses on the dynamics of service, primarily in the context of Australian hotels and the hospitality industry. Dr Scerri is applying this unique hospitality knowledge to research different service settings such as health care, aged care and peer-to-peer accommodation. Her other research interests focus on soft skill development, disaster management strategies for industry, enhancing inclusive service in hospitality, teaching and learning pedagogy, student mentoring and graduate employability. 

With a love for the spoken word, Dr Scerri’s work utilises qualitative research methodologies including grounded theory, thematic analysis and case study methodology. She has presented her research at national and international conferences and in peer-reviewed publications such as the Journal of Hospitality and Tourism Management.

Dr Scerri is a current PhD and MPhil supervisor and is accepting new students. She sits on the Advisory Board for Torrens University Australia’s Centre for Organisational Change and Agility (COCA) and the TUA Disability Research Working Group. She is a peer reviewer for the Journal of Vacation Marketing.