Madalyn Scerri

Emailmadalyn.scerritorrens.eduau

Accepting PhD Students

PhD projects

Tourism and hospitality research and practice Transformative service research and well-being Hospitality service experience and behaviour Innovation and change in hospitality, tourism and service management Development of the future hospitality workforce.

h-index

Research activity per year

9 Conference contribution
8 Article
2 Chapter
2 Entry for encyclopedia/dictionary
More

24 results

2024
Conceptualising the “Hospitable Service Mindset” for the future hospitality workforce
Manfreda, A., Bisson, A., Lee, C., Scerri, M. & Presbury, R., Mar 2024, In: Journal of Hospitality and Tourism Management. 58, p. 115-128 14 p.
Research output: Contribution to journal › Article › peer-review

Open Access
1 Citation (Scopus)
Spoken service language for customer well-being in a transformative service context: residential aged care
Scerri, M. A. & Presbury, R., 2024, (E-pub ahead of print) In: Journal of Service Theory and Practice.
Research output: Contribution to journal › Article › peer-review
2023

The teaching of hospitableness: moderators and enablers for face-to-face and online teaching
Bisson, A., Lee, C., Manfreda, A., Scerri, M. & Presbury, R., 2023.
Research output: Contribution to conference › Abstract
“Band-aid teaching”: Exploring emergency remote teaching experiences of hospitality educators through an affective lens
Lee, C., Manfreda, A., Bisson, A., Scerri, M. & Presbury, R., Dec 2023, In: Journal of Hospitality and Tourism Management. 57, December 2023, p. 327-338
Research output: Contribution to journal › Article › peer-review

Open Access
2022

Editorial: Special issue on CAUTHE 2021 conference
Scerri, M. & McKercher, B., 2022, In: Journal of Hospitality and Tourism Management.
Research output: Contribution to journal › Editorial
Inclusive Service Delivery
Scerri, M. & Presbury, R., 2022, Encyclopaedia of Tourism Management and Marketing. Buhalis, D. (ed.). Edward Elgar Publishing Ltd.
Research output: Chapter in Book/Report/Conference proceeding › Entry for encyclopedia/dictionary
Service Language
Scerri, M., 2022, Encyclopedia of Tourism Management and Marketing. Buhalis, D. (ed.). Edward Elgar Publishing Ltd.
Research output: Chapter in Book/Report/Conference proceeding › Entry for encyclopedia/dictionary
The Power of Words: A Case Study of Service Language in an Australian Five-Star Hotel
Scerri, M. & Presbury, R., 2022, Case Based Research in Tourism, Travel, Hospitality and Events. Sigala, M., Yeark, A., Presbury , R., Fang , M. & Smith, K. A. (eds.). London, UK: Springer London, p. 117-133 17 p.
Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review
2021
Contextual factors influencing talk in Australian residential aged care
Scerri, M. A. & Presbury, R., 2021, In: Journal of Health, Organisation and Management. ahead-of-print, ahead-of-print
Research output: Contribution to journal › Article › peer-review
1 Citation (Scopus)
Lessons Learned: Applying Constructivist Grounded Theory To Explore Robotic Customer Service In Hotels
Rodwell, S., Scerri, M. & Beilby, J., 2021, CAUTHE 2021 Conference.
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
2020
Airbnb Superhosts' talk in commercial homes
Scerri, M. A. & Presbury, R., Jan 2020, In: Annals of Tourism Research. 80, 102827.
Research output: Contribution to journal › Article › peer-review
33 Citations (Scopus)
An application of the mentoring framework to investigate the effectiveness of mentoring programs between industry mentors and student mentees in hospitality
Scerri, M., Presbury, R. & Goh, E., Dec 2020, In: Journal of Hospitality and Tourism Management. 45, p. 143-151 9 p.
Research output: Contribution to journal › Article › peer-review
24 Citations (Scopus)
Mentoring for Quality Enhancement and Fostering Industry-Ready Graduates in Higher Education
Presbury, R. & Scerri, M., 2020, Quality Management Principles and Policies in Higher Education. Baporikar , N. & Sony , M. (eds.). Hershey, PA: IGI Global Publishing, p. 263-286 24 p.
Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review
The paradox of leading a multi-generational workforce in the hotel sector
Vera Laime, M., Presbury, R., Pawson, S. & Scerri, M., 2020, CAUTHE 30th Annual Conference: 20:20 Vision: New Perspectives on the diversity of Hospitality, Tourism and Events: Auckland University of Technology.
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
2019

Robotic customer service acceptance in the hotel environment: What are hotel guests’ perspectives on robotic customer service experiences?
Rodwell, S., Scerri, M. & Beilby, J., 2019, CAUTHE 29th Annual Conference: Sustainability of Tourism, Hospitality and Events in a Disruptive Digital Age. Central Queensland University
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
Talk and interaction in the commercial Australian home: A multiple case study of Airbnb host behaviour
Scerri, M., 2019, CAUTHE 29th Annual Conference Proceedings: Sustainability of Tourism, Hospitality and Events in a Disruptive Digital Age. Central Queensland University
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
2018

Healthcare through a hospitality service lens: enhancing how service providers talk and interact with older people
Scerri, M., 2018, CAUTHE 28th Annual Conference: Get Smart Paradoxes and Possibilities. University of Newcastle
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
2017
A grounded theory model of service language in Australia's luxury hotels
Scerri, M. A., Jenkins, J. M. & Lovell, G., 1 Dec 2017, In: Journal of Hospitality and Tourism Management. 33, p. 82-92 11 p.
Research output: Contribution to journal › Article › peer-review
9 Citations (Scopus)
2016

Service Language in Luxury Hotels in the Sydney Central Business District, Australia
Scerri, M., Jenkins, J. & Lovell, G., 2016, CAUTHE 26th Annual Conference Proceedings: The Changing Landscape of Tourism and Hospitality: The Impact of Emerging Markets and Emerging Destinations. Blue Mountains International Hotel Management School
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
“I Study Accounting Because I Have To”: An Exploratory Study of Hospitality Students’ Attitudes Toward Accounting Education
Goh, E. & Scerri, M., 2 Apr 2016, In: Journal of Hospitality and Tourism Education. 28, 2, p. 85-94 10 p.
Research output: Contribution to journal › Article › peer-review
33 Citations (Scopus)
2015

Applying Constructivist Grounded Theory: A Study of the Language of Service in Sydney’s Luxury Hotels
Scerri, M., Jenkins, J. & Lovell, G., 2015.
Research output: Contribution to conference › Paper › peer-review
Learning Accounting: Hospitality Student Perceptions of Accounting Education
Goh, E. & Scerri, M., 2015, The 13th APacCHRIE Conference Proceedings. University of Auckland
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
2012

Groundhog Day Theory: The Research That Keeps Repeating
Scerri, M., Weeks, P. & Lovell, G., 2012, 1st Annual International Conference on Tourism and Hospitality Research (THoR). Global Science & Technology Forum
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
2011

Blending Environmental Management and Service Quality in Five Star Hotels: A Conceptual Model Design
Scerri, M. & Lovell, G., 2011, CAUTHE National Conference: Tourism: Creating a Brilliant Blend. University of South Australia
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Madalyn Scerri

Research output

Search results