Research output per year
Research output per year
Research output
Search results
-
2021
Lessons Learned: Applying Constructivist Grounded Theory To Explore Robotic Customer Service In Hotels
Rodwell, S., Scerri, M. & Beilby, J., 2021, CAUTHE 2021 Conference.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
-
2020
The paradox of leading a multi-generational workforce in the hotel sector
Vera Laime, M., Presbury, R., Pawson, S. & Scerri, M., 2020, CAUTHE 30th Annual Conference: 20:20 Vision: New Perspectives on the diversity of Hospitality, Tourism and Events: Auckland University of Technology.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
-
2019
Robotic customer service acceptance in the hotel environment: What are hotel guests’ perspectives on robotic customer service experiences?
Rodwell, S., Scerri, M. & Beilby, J., 2019, CAUTHE 29th Annual Conference: Sustainability of Tourism, Hospitality and Events in a Disruptive Digital Age. Central Queensland UniversityResearch output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
-
Talk and interaction in the commercial Australian home: A multiple case study of Airbnb host behaviour
Scerri, M., 2019, CAUTHE 29th Annual Conference Proceedings: Sustainability of Tourism, Hospitality and Events in a Disruptive Digital Age. Central Queensland UniversityResearch output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
-
2018
Healthcare through a hospitality service lens: enhancing how service providers talk and interact with older people
Scerri, M., 2018, CAUTHE 28th Annual Conference: Get Smart Paradoxes and Possibilities. University of NewcastleResearch output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
-
2016
Service Language in Luxury Hotels in the Sydney Central Business District, Australia
Scerri, M., Jenkins, J. & Lovell, G., 2016, CAUTHE 26th Annual Conference Proceedings: The Changing Landscape of Tourism and Hospitality: The Impact of Emerging Markets and Emerging Destinations. Blue Mountains International Hotel Management SchoolResearch output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
-
2015
Learning Accounting: Hospitality Student Perceptions of Accounting Education
Goh, E. & Scerri, M., 2015, The 13th APacCHRIE Conference Proceedings. University of AucklandResearch output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
-
2012
Groundhog Day Theory: The Research That Keeps Repeating
Scerri, M., Weeks, P. & Lovell, G., 2012, 1st Annual International Conference on Tourism and Hospitality Research (THoR). Global Science & Technology ForumResearch output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
-
2011
Blending Environmental Management and Service Quality in Five Star Hotels: A Conceptual Model Design
Scerri, M. & Lovell, G., 2011, CAUTHE National Conference: Tourism: Creating a Brilliant Blend. University of South AustraliaResearch output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review