Research output per year
Research output per year
Personal profile
Personal profile
Mandi is a researcher and lecturer with a special interest in the emotional demands (emotion work), people skills (Affective Abilities) required, and organisational contexts (power-relations) in people-centric service work. She explores these concepts in organised outdoor experiences, youth & community development, recreation and leisure contexts. Her work explores everyday work experiences through sociological concepts to offer fresh insights to ethical and sustainable employment, leadership and higher education for current and future work.
Research Interests
- Emotional Labour and Emotion Work
- Soft Skills & Affective Abilities
- Post-structuralism & Foucault
- Qualitative Methodologies
- Residential and Vacation Camp
- Adventure Education & Outdoor Learning
- Leadership
- Youth Development
- Youth Employment
- Emerging workforces, Employability & Graduate attributes
URL
Education/Academic qualification
Tourism, Hotel and Sport Management, PhD, Becoming and Being a Camp Counsellor: a study of Discourse, Power Relations and Emotion, Griffith University Queensland
Award Date: 28 Apr 2016
Keywords
- HM Sociology
- post-structuralism
- emotion work
- power relations
- discourse
- performativity
- embodiment
- Affective Abilities
- ethics
- GV Recreation Leisure
- outdoor recreation
- service provision
- hotel/hospitality
- LB2300 Higher Education
- employability
- graduate attributes
- personal development
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Network
Recent external collaboration on country/territory level. Dive into details by clicking on the dots or
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A social exchange perspective on boosting customer loyalty through culturally competent servers
Hsiao, A., Ma, E., Manfreda, A., Baker, M. & Xu, J., Feb 2023, In: Journal of Hospitality Marketing and Management. p. 1-23Research output: Contribution to journal › Article › peer-review
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An Impossible Job: How Self-Surveillance, Responsibilisation and Personalisation Shape Outdoor Leader Embodiment
Baker, M. & O’Brien, W., 2022, In: Leisure Sciences.Research output: Contribution to journal › Article › peer-review
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Cultural competencies of hospitality employees: The moderating effect of gratitude of guests on their return intentions
Hsiao, A., Ma, E. & Baker, M., 2022.Research output: Contribution to conference › Paper
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Introduction to special issue on being outdoors: challenging and celebrating diverse outdoor leisure embodiments and experiences: challenging and celebrating diverse outdoor leisure embodiments and experiences
Baker, M., Carr, N. & Stewart, E., 2022, In: Annals of Leisure Research. 25, 3, p. 305-313 9 p.Research output: Contribution to journal › Editorial
Open Access2 Citations (Scopus) -
Special issue on being outdoors part 2: being in the urban outdoors
Stewart, E., Carr, N. & Baker, M., 2022, In: Annals of Leisure Research.Research output: Contribution to journal › Article › peer-review
1 Citation (Scopus)
Prizes
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Canadian Camping Association Research Award of Excellence
Baker, Mandi (Recipient), Dec 2016
Prize: Other distinction
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Check yourself: How professional self-reflection can improve student employability
Baker, Mandi (Recipient), Livaic, Zelko (Recipient) & Hodgert, Lacey (Recipient), 2017
Prize
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