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Personal profile

Personal profile

Mandi is a researcher and lecturer with a special interest in the emotional demands (emotion work), people skills (Affective Abilities) required, and organisational contexts (power-relations) in people-centric service work. She explores these concepts in organised outdoor experiences, youth & community development, recreation and leisure contexts. Her work explores everyday work experiences through sociological concepts to offer fresh insights to ethical and sustainable employment, leadership and higher education for current and future work.

Research Interests

  • Emotional Labour and Emotion Work
  • Soft Skills & Affective Abilities
  • Post-structuralism & Foucault
  • Qualitative Methodologies
  • Residential and Vacation Camp
  • Adventure Education & Outdoor Learning
  • Leadership
  • Youth Development 
  • Youth Employment
  • Emerging workforces, Employability & Graduate attributes


Education/Academic qualification

Tourism, Hotel and Sport Management, PhD, Becoming and Being a Camp Counsellor: a study of Discourse, Power Relations and Emotion, Griffith University Queensland

Award Date: 28 Apr 2016


  • HM Sociology
  • post-structuralism
  • emotion work
  • power relations
  • discourse
  • performativity
  • embodiment
  • Affective Abilities
  • ethics
  • GV Recreation Leisure
  • outdoor recreation
  • service provision
  • hotel/hospitality
  • LB2300 Higher Education
  • employability
  • graduate attributes
  • personal development


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