Leadership Business Administration Management (Strategic and Operations) Leadership and Management Consultancy Corporate Training Professional Development Engineering Management Project Management Technology Management Change Management Entrepreneurship and Innovation Management Information Systems Business Improvement Tertiary Education IT/ICT

Dr Nazrul Islam Pramanik, is an award winning academic, community leader, and youth mentor. His doctorate in leadership focuses on emotional intelligence as a focal point of leadership method. His passion in leadership and life coaching substantiates him as an effective consultant of unleashing leadership capabilities of youth and future leaders. Dr Nazrul Pramanik has a track record of achievement in teaching university undergraduate and postgraduate levels in educational institutes in Asia Pacific including Torrens University Australia, Charles Sturt University, Federation University, Melbourne Polytechnic, and IIUM University. He has 7+ years Leadership and Professional Development experience. His 20+ years corporate industry experience includes extensive mentoring, coaching and staff training in Telstra Corporation. His IT industry track record includes achievement in ITIL IT Service Management including Director Award in ISO9001 ITIL ITSM, Splunk Power User, IT operations, technology, digital & broadcast media, IT, telecommunications and higher education. His hands-on IT capabilities span IT management, IVR, digital video network, IT operations, IT project integration, ITIL problem management, R&D, Customer services, leading onsite & virtual technical teams across Australia. With his in-depth IT experience and teaching Nazrul is a trusted university lecturer and consultant in IT Operations and ITIL.

A. Work Experience (Academic):

Torrens University Australia
Learning Facilitator (July 2019 – Present)

Teaching MBIS and MBA Classes in System Analysis and Design, Microservices Architectures, Database and Data Modelling, Foundation of Information Systems, Business Communication; Mentoring and coaching students, Evaluating assessments, Academic admin and research

Federation University
IT Lecturer (Feb 2018 – Nov 2019)

Teaching Information Technology Classes in Leadership in IT Project Management, Cloud and Enterprise Computing, Emerging Information Systems, Big Data and Analytics, IT Networking and Security, Information Security, Understanding the Digital Revolution, Business Intelligence and Data Warehousing; Mentoring and coaching students, Evaluating assessments.

Melbourne Polytechnic
IT Lecturer (Feb 2018 – Nov 2019)

Teaching Information Technology Classes in System Implementation and Service Management, Effective Business Enquiry and Communication, Mathematics for IT; Mentoring and coaching students, Evaluating assessments.

Charles Sturt University
IT Lecturer (Jan 2014 – Dec 2016)

Teaching Master of Information Technology Classes in IT Ethics, IT Infrastructure Management, IT Security; Mentoring and coaching students, Evaluating assessments.

IIUM University Kuala Lumpur
IT and Finance Lecturer (Dec 1992 – Aug 1996)

Teaching students and managers; Lecturing, teaching, and evaluating in computing; Train students, academic staff, and non-finance managers.

B. Work Experience (Industry):

Telstra Corporation
Technical Expert – ITIL ITSM Manager (Nov 2013 - Dec 2017)

Dept. Media and Digital Operations - SME IT operations and ITIL IT Service Management

• Advanced BMC Remedy iTAM support resolving incidents, problems, known errors, changes and release deployment. Extensive use of tableau, splunk, BMC analytics.
• Project integration and managing operational reediness and operational acceptance testing
• Problem Management coordinator at MDO Line of Business (LOB) – influence Problem Leads
• Problem Management Report: Co-ordinate required content for LOB
• Represent LOB to all problem Management meeting including Operations Forum, Governance Forum, ISO9001
• ISO9001 Certification: Attend meetings and ensure requirements of the standard are understood within the LOB
• Problem Management Compliance Index: maintain score >= 85 in LOB
• Problem Quality Reviews: Average score >= 75 in LOB
• End to end problem and performance management including escalated incidents, problem investigation incident, problem known error, change & release management, collaborate within Lob and between LoBs, CCIA, CIDA
• Service performance reporting and analysis with advanced reporting tools including Tableau, Ms Excel, PowerPoint
• Managing DVN2 and IVR Production Network Platform
• Collaboration with Engineering, vendor and other stakeholders
• Staff training and coaching

Telstra Corporation
Technical Expert - Domain & Problem Lead (Jul 2008 - Nov 2013)

Dept. Managed Voice Operations - SME IT system operations and problem management

• End to end problem and performance management including escalated incidents, problem investigation incident, problem known error, change & release management, collaborate within Line of Business (LoB) and between LoBs
• Problem Management coordinator at team level providing Problem Management Compliance Index score >=85 and Problem Quality Review score >=75
• Managing systems, processes, people by simplifying tools, effective reporting and collaboration
• SME of multiple products including Remote Working, Argent, Telstra Remote, and Telstra Secure
• Acting network manager, reporting and project integration

Telstra Corporation
Technology Specialist & Team Leader (May 2000 - Jun 2008)

Dept. Content Operations & App Support - SME CMS apps, sys admin, web control

• Technology management
• Assisted Solaris Team of IBM Australia Unix and Linux server systems administration
• System administration including Windows, Linux and UNIX server systems administration
• Level 4 system admin supports of Telstra online and search platforms, Documentum CMS,
• Maxamine MKP, and Mobile Coverage Map application
• Managing a semi-development and operation team of five
• Providing content maintenance and delivering contents onto telstra.com.au and telstra.com
• Documentum content management
• Web controlling and designing using content management systems

IIUM University Kuala Lumpur
Information Technology Manager (May 2000 - Jun 2008)

Dept. Reserach Centre - IT for research, IT needs for academia

• Leading a team of 20 including technical staff, academic staff and post graduate students
• IT management and coordinating IT projects.
• Facilitates business analysis, solution definition, integration, and deployment
• Managing research and database assistants
• Casual teaching of tertiary courses in computing

Workshops/Certifications/Trainings Undertaken:

Sponsored by TORRENS University:

• Here for Good: The Laureate Code of Conduct and Ethics
• Faculty Harassment Prevention and Appropriate Behavior
• Our Culture: The Laureate Movement
• Blackboard
• Code of Conduct and Ethics
• Ethics & Compliance Training
• Embracing Change: Overcoming Challenges in Education
• Faculty Harassment Prevention and Appropriate Behavior
• IT Security
• Academic On Boarding Program

Sponsored by Telstra:

• ITIL
• Soft Skills Workshop
• Understanding Six Sigma
• Train the Trainer
• Hardware and Software Configuration Management
• MS Project
• UML
• Organization Development
• CMMI 
• KT Resolve
• BMC Remedy iTAM
• Tableau
• BMC Analytics
• ITIL Problem Management
• Splunk
• Telstra Front-line Leadership
• Discover and Train Future Leaders
• All forms of occupational health and safety
• Time, team, and meeting management
• Business partnering and practitioner coaching
• Coaching
• All forms of Agile software development method training including Fundamentals, Business Analysis and Leadership
• Project management and integration including Microsoft project and other practices
• Application support training including F5 Big IP, DVN & Dimetis, Holly Voice Platform v6, all modules of Remote Working, Argent IP Telemetry, Locator, Telstra Feature Assist, National Directory Assistance, and Ausgrid support
• Operating Systems Administration including (i) Solaris 9, 10 and 11; (ii) Suse Linux 10, 11; (iii) Windows 2000, 2003, 7, 8, 10
• Application Software includes advanced level of Microsoft Office suites (Word, Excel, Access, PowerPoint etc.), BMC Remedy, Cisco Client utility, Citrix, Analytics InfoView, SharePoint
• Protocols and Network including TCP/IP, LANs & WANs, Network Engineering
• Content Management System (CMS) including Documentum Desktop, Webtop, Web Publisher
• Programming language including Java, HTML, CSS, SQL, DOS, VB, SH