Research output per year
Research output per year
Personal profile
Research Interests
Collaboration with hospitality institutions and hotel employers is a priority in all Dr Presbury's research. She is the research supervisor for several projects, topics include Guest experience in luxury accommodation, Leadership in Australian Hotels, Inclusive service in food and beverage, Disaster Management, and Digital experiences by tourists.
Dr Presbury is actively pursuing a number of research projects on guest experience and service. She is working closely with Dr Rajka Madalyn Scerri and other industry partners.
Personal profile
Rajka Presbury came to academe after a successful career in hotel management. She received her PhD in service quality in the hotel sector from Western Sydney University and then joined the academic team to create a Hotel Master’s Program. Her research interest has predominantly been in service quality and service experience, exploring perceptions of customers, managers and employees in hotels. More recently, she become fascinated by the triadic service relationship of educational institutions, corporate service providers and students as current and future employees of the hospitality industry. Thus exploring topics such as Work Integrated Learning and Mentoring.
Dr Presbury was awarded the Laureate Australia Professor Sussan Holland Fellowship at Torrens University Australia in 2016-1017 and again in 2021-2022. She is also on the current auditor panel for the International Centre of Excellence Tourism Hospitality Education, which has taken her to Europe and Asia to collaborate with International Hospitality Programs and accreditation agencies.
THE-ICE URL: http://the-ice.org/our-team/the-ice-assessment-panel-auditors/
Education/Academic qualification
Master, Australian National University
Award Date: 31 Dec 2013
PhD, Western Sydney University
Award Date: 31 Dec 2010
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Network
Recent external collaboration on country/territory level. Dive into details by clicking on the dots or
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Case Based Research in Tourism,Travel, Hospitality and Events
Sigala, M. (ed.), Yeark, A. (ed.), Presbury, R. (ed.), Fang, M. (ed.) & Smith, K. (ed.), 5 Jan 2022, Singapore: Springer Singapore. 505 p.Research output: Book/Report › Book › peer-review
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Inclusive Service Delivery
Scerri, M. & Presbury, R., 2022, (Accepted/In press) Encyclopaedia of Tourism Management and Marketing. Buhalis, D. (ed.). Edward Elgar Publishing Ltd.Research output: Chapter in Book/Report/Conference proceeding › Entry for encyclopedia/dictionary
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Strike While the Iron Is Hot: A Case of Market Opportunity for the Sydney Conference and Training Centre
Presbury, R. & Ho, W., 2022, Case Based Research in Tourism, Travel, Hospitality and Events. Sigala, M., Yeark, A., Presbury, R., Fang, M. & Smith, K. A. (eds.). London, UK: Springer London, p. 295-318 24 p.Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review
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The building blocks of luxury accommodation experiences: A meta-ethnographic synthesis
Manfreda, A., Presbury, R., Richardson, S. & Melissen, F., Jan 2022, In: Tourism Management Perspectives. 41, 100926.Research output: Contribution to journal › Article › peer-review
Open Access -
The Power of Words: A Case Study of Service Language in an Australian Five-Star Hotel
Scerri, M. & Presbury, R., 2022, Case Based Research in Tourism, Travel, Hospitality and Events. Sigala, M., Yeark, A., Presbury, R., Fang, M. & Smith, K. A. (eds.). London, UK: Springer London, p. 117-133 17 p.Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review