Rajka Presbury

Collaboration with hospitality institutions and hotel employers is a priority in all Dr Presbury's research. She is the research supervisor for four PhD projects; topics include Guest experience in luxury accommodation, Leadership for hotel millennials, Revenue management strategies in hotels, and Digital experiences by tourists.

Rajka Presbury came to academe after a successful career in hotel management. She received her PhD in service quality in the hotel sector from Western Sydney University and then joined the academic team to create a Hotel Master’s Program. Her research interest has predominantly been in service quality and service experience, exploring perceptions of customers, managers and employees in hotels. More recently, she become fascinated by the triadic service relationship of educational institutions, corporate service providers and students as current and future employees of the hospitality industry. Thus exploring topics such as Work Integrated Learning and Mentoring.

Dr Presbury was awarded the Laureate Australia Professor Sussan Holland Fellowship at Torrens University Australia in 2016-1017. She is also on the current auditor panel for the International Centre of Excellence Tourism Hospitality Education, which has taken her to Europe and Asia to collaborate with International Hospitality Programs and accreditation agencies.

THE-ICE URL: http://the-ice.org/our-team/the-ice-assessment-panel-auditors/