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Personal profile

Research Interests

Collaboration with hospitality institutions and hotel employers is a priority in all Dr Presbury's research. She is the research supervisor for several projects, topics include Guest experience in luxury accommodation, Leadership in Australian Hotels, Inclusive service in food and beverage, Disaster Management, and Digital experiences by tourists.

Dr Presbury is actively pursuing a number of research projects on guest experience and service. She is working closely with Dr Rajka Madalyn Scerri and other industry partners.

Personal profile

Rajka Presbury came to academe after a successful career in hotel management. She received her PhD in service quality in the hotel sector from Western Sydney University and then joined the academic team to create a Hotel Master’s Program. Her research interest has predominantly been in service quality and service experience, exploring perceptions of customers, managers and employees in hotels. More recently, she become fascinated by the triadic service relationship of educational institutions, corporate service providers and students as current and future employees of the hospitality industry. Thus exploring topics such as Work Integrated Learning and Mentoring.

Dr Presbury was awarded the Laureate Australia Professor Sussan Holland Fellowship at Torrens University Australia in 2016-1017 and again in 2021-2022. She is also on the current auditor panel for the International Centre of Excellence Tourism Hospitality Education, which has taken her to Europe and Asia to collaborate with International Hospitality Programs and accreditation agencies.



Education/Academic qualification

Master, Master of Higher Education , Australian National University

Award Date: 31 Dec 2013

PhD, Service Quality in the Hotel Sector, Western Sydney University

Award Date: 31 Dec 2010


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