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Personal profile

Personal profile

Sophie has 20+ years’ experience in the hospitality industry, within the accommodation and events sector within a variety of luxury hotel brands, including InterContinental, Fairmont, Sheraton, Westin, and Pan Pacific; as well managing workforce accommodation for the Vancouver 2010 Winter Olympics and as Accommodation Manager for MCI Group (PCO) in Vancouver, Canada.

Sophie has been teaching since 2016 in post-secondary institutions in Canada, and has been with BMIHMS since 2018.

Research interests

  • Guest service experiences
  • Verbal communication

Education/Academic qualification

Education , Graduate Certificate, Torrens University Australia

Award Date: 7 Apr 2020

Tourism, Bachelor, Capilano University

Award Date: 1 May 2011

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