Research output per year
Research output per year
Personal profile
Research Interests
Customer acceptance of robotic service within the hotel environment
Research Profile
After seventeen years experience working in the hospitality and events industry, Stephen has been a lecturer at Laureate Australia since 2013. He is in the process of arranging his final phase of research in his undertaking to achieve a PhD with Torrens University.
Education/Academic qualification
Business Administration, Master, Master of Business Administration, Management and Operations, Central Queensland University
Award Date: 1 Jan 2012
Business Administration, Graduate Diploma
Business Administration, Graduate Certificate
Business Marketing, Graduate Certificate
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Research output
- 2 Conference contribution
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Lessons Learned: Applying Constructivist Grounded Theory To Explore Robotic Customer Service In Hotels
Rodwell, S., Scerri, M. & Beilby, J., 2021, CAUTHE 2021 Conference.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
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Robotic customer service acceptance in the hotel environment: What are hotel guests’ perspectives on robotic customer service experiences?
Rodwell, S., Scerri, M. & Beilby, J., 2019, CAUTHE 29th Annual Conference: Sustainability of Tourism, Hospitality and Events in a Disruptive Digital Age. Central Queensland UniversityResearch output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review