Building inclusive service in tourism and hospitality

Project Details

Description

Leisure, cultural participation and travel are human rights that should be enjoyed equally by all. However, many people, including people with communication disabilities, experience barriers to engaging fully in community life. This includes barriers that service businesses can seek to reduce. The INCLUS-Serve project aims to improve the design and delivery of inclusive service communication in businesses that offer tourism, hospitality, cultural and recreational activities to the community.
StatusNot started

Keywords

  • Inclusive service
  • Disabiity
  • Tourism and hospitality
  • Service communication
  • Service design
  • Service delivery
  • Service experience
  • Service management