This case study illustrates a day in the life of hosts and guests at Saffire Freycinet, a luxury lodge in Tasmania, Australia. It highlights key aspects in the co-creation and management of high quality accommodation experiences in a luxury lodge. The case study allows students to reflect on and apply the concepts of guest experience, experience quality, staging, management and co-creation of luxury accommodation experiences.
|Title of host publication||Case Based Research in Tourism, Travel, Hospitality and Events|
|Editors||Marianna Sigala, Anastasia Yeark, Rajka Presbury, Marcela Fang, Karen A. Smith|
|Publication status||Published - 1 Jan 2022|