A Day in the Life of Guest Experience Stagers: The Saffire Freycinet Experience

Anita Manfreda; Justin King

doi:10.1007/978-981-16-4671-3_3

A Day in the Life of Guest Experience Stagers: The Saffire Freycinet Experience

Anita Manfreda, Justin King

COCA - Centre for Organisational Change and Agility

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Abstract

This case study illustrates a day in the life of hosts and guests at Saffire Freycinet, a luxury lodge in Tasmania, Australia. It highlights key aspects in the co-creation and management of high quality accommodation experiences in a luxury lodge. The case study allows students to reflect on and apply the concepts of guest experience, experience quality, staging, management and co-creation of luxury accommodation experiences.

Original language	English
Title of host publication	Case Based Research in Tourism, Travel, Hospitality and Events
Editors	Marianna Sigala, Anastasia Yeark, Rajka Presbury, Marcela Fang, Karen A. Smith
Publisher	Springer Singapore
Pages	37-56
Edition	1st
ISBN (Electronic)	978-981-16-4671-3
ISBN (Print)	978-981-16-4673-7
DOIs	https://doi.org/10.1007/978-981-16-4671-3_3
Publication status	Published - 1 Jan 2022

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1007/978-981-16-4671-3_3

Highly Commended Case Study
Manfreda, A. (Recipient), 11 Feb 2021
Prize: Honorary award

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A Day in the Life of Guest Experience Stagers: The Saffire Freycinet Experience. / Manfreda, Anita; King, Justin.
Case Based Research in Tourism, Travel, Hospitality and Events. ed. / Marianna Sigala; Anastasia Yeark; Rajka Presbury; Marcela Fang; Karen A. Smith. 1st. ed. Springer Singapore, 2022. p. 37-56.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

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AB - This case study illustrates a day in the life of hosts and guests at Saffire Freycinet, a luxury lodge in Tasmania, Australia. It highlights key aspects in the co-creation and management of high quality accommodation experiences in a luxury lodge. The case study allows students to reflect on and apply the concepts of guest experience, experience quality, staging, management and co-creation of luxury accommodation experiences.

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A Day in the Life of Guest Experience Stagers: The Saffire Freycinet Experience

Abstract

UN SDGs

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Prizes

Highly Commended Case Study

Cite this