A Day in the Life of Guest Experience Stagers: The Saffire Freycinet Experience

Anita Manfreda; Justin King

doi:10.1007/978-981-16-4671-3_3

A Day in the Life of Guest Experience Stagers: The Saffire Freycinet Experience

Anita Manfreda
, Justin King

Centre for Organisational Change and Agility (COCA)

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Abstract

This case study illustrates a day in the life of hosts and guests at Saffire Freycinet, a luxury lodge in Tasmania, Australia. It highlights key aspects in the co-creation and management of high quality accommodation experiences in a luxury lodge. The case study allows students to reflect on and apply the concepts of guest experience, experience quality, staging, management and co-creation of luxury accommodation experiences.

Original language	English
Title of host publication	Case Based Research in Tourism, Travel, Hospitality and Events
Editors	Marianna Sigala, Anastasia Yeark, Rajka Presbury, Marcela Fang, Karen A. Smith
Publisher	Springer Singapore
Pages	37-56
Edition	1st
ISBN (Electronic)	978-981-16-4671-3
ISBN (Print)	978-981-16-4673-7
DOIs	https://doi.org/10.1007/978-981-16-4671-3_3
Publication status	Published - 1 Jan 2022

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1007/978-981-16-4671-3_3

Cite this

@inbook{f49f203ed35743d7a595e2a6630b5bdf,

title = "A Day in the Life of Guest Experience Stagers: The Saffire Freycinet Experience",

abstract = "This case study illustrates a day in the life of hosts and guests at Saffire Freycinet, a luxury lodge in Tasmania, Australia. It highlights key aspects in the co-creation and management of high quality accommodation experiences in a luxury lodge. The case study allows students to reflect on and apply the concepts of guest experience, experience quality, staging, management and co-creation of luxury accommodation experiences.",

author = "Anita Manfreda and Justin King",

year = "2022",

month = jan,

day = "1",

doi = "10.1007/978-981-16-4671-3\_3",

language = "English",

isbn = "978-981-16-4673-7",

pages = "37--56",

editor = "Marianna Sigala and Anastasia Yeark and Rajka Presbury and Marcela Fang and Smith, \{Karen A.\}",

booktitle = "Case Based Research in Tourism, Travel, Hospitality and Events",

publisher = "Springer Singapore",

edition = "1st",

}

A Day in the Life of Guest Experience Stagers: The Saffire Freycinet Experience. / Manfreda, Anita; King, Justin.
Case Based Research in Tourism, Travel, Hospitality and Events. ed. / Marianna Sigala; Anastasia Yeark; Rajka Presbury; Marcela Fang; Karen A. Smith. 1st. ed. Springer Singapore, 2022. p. 37-56.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

TY - CHAP

T1 - A Day in the Life of Guest Experience Stagers: The Saffire Freycinet Experience

AU - Manfreda, Anita

AU - King, Justin

PY - 2022/1/1

Y1 - 2022/1/1

N2 - This case study illustrates a day in the life of hosts and guests at Saffire Freycinet, a luxury lodge in Tasmania, Australia. It highlights key aspects in the co-creation and management of high quality accommodation experiences in a luxury lodge. The case study allows students to reflect on and apply the concepts of guest experience, experience quality, staging, management and co-creation of luxury accommodation experiences.

AB - This case study illustrates a day in the life of hosts and guests at Saffire Freycinet, a luxury lodge in Tasmania, Australia. It highlights key aspects in the co-creation and management of high quality accommodation experiences in a luxury lodge. The case study allows students to reflect on and apply the concepts of guest experience, experience quality, staging, management and co-creation of luxury accommodation experiences.

U2 - 10.1007/978-981-16-4671-3_3

DO - 10.1007/978-981-16-4671-3_3

M3 - Chapter

SN - 978-981-16-4673-7

SP - 37

EP - 56

BT - Case Based Research in Tourism, Travel, Hospitality and Events

A2 - Sigala, Marianna

A2 - Yeark, Anastasia

A2 - Presbury, Rajka

A2 - Fang, Marcela

A2 - Smith, Karen A.

PB - Springer Singapore

ER -

A Day in the Life of Guest Experience Stagers: The Saffire Freycinet Experience

Abstract

UN SDGs

Access to Document

Fingerprint

Cite this