@inproceedings{f6ce2b3cdde74692a15f06ec4eabdc0c,
title = "A method for designing value-infused citizen services in smart cities",
abstract = "Advanced information technologies and government policies provide the foundational substrate for smart cities. Translating this substrate into appropriate citizen services requires something more: an express recognition of citizen values and a projection of value that these services can generate for the citizens. We devise a method to design such citizen services by extending prior work in a number of streams including scenario-based design, service blueprinting, and the universality of basic human values. Our work follows a design science orientation treating these prior research streams as kernel theories. We describe our contribution as a method for Design of Smart Citizen Service (Sh{\`e}j{\`i} Zh{\`i}hu{\`i} Sh{\`i}m{\'i}n F{\'u}w{\`u}), appropriate for the context where we do our work. The paper outlines the method, illustrates it with scenarios for long-term care; and concludes with pointers to future work and implications for research and practice.",
keywords = "Encounters, Scenarios, Service blueprinting, Service design, Smart cities, Value cocreation, Values",
author = "Na Liu and Alex Gavino and Sandeep Purao",
year = "2014",
doi = "10.1145/2612733.2612753",
language = "English",
isbn = "9781450329019",
series = "ACM International Conference Proceeding Series",
publisher = "Association for Computing Machinery (ACM)",
pages = "34--43",
booktitle = "dg.o 2014 - Proceedings of the 15th Annual International Conference on Digital Government Research - Open Innovations and Sustainable Development in Government",
note = "15th Annual International Conference on Digital Government Research, dg.o 2014 ; Conference date: 18-06-2014 Through 21-06-2014",
}