A method for designing value-infused citizen services in smart cities

Na Liu, Alex Gavino, Sandeep Purao

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

7 Citations (Scopus)

Abstract

Advanced information technologies and government policies provide the foundational substrate for smart cities. Translating this substrate into appropriate citizen services requires something more: an express recognition of citizen values and a projection of value that these services can generate for the citizens. We devise a method to design such citizen services by extending prior work in a number of streams including scenario-based design, service blueprinting, and the universality of basic human values. Our work follows a design science orientation treating these prior research streams as kernel theories. We describe our contribution as a method for Design of Smart Citizen Service (Shèjì Zhìhuì Shìmín Fúwù), appropriate for the context where we do our work. The paper outlines the method, illustrates it with scenarios for long-term care; and concludes with pointers to future work and implications for research and practice.

Original languageEnglish
Title of host publicationdg.o 2014 - Proceedings of the 15th Annual International Conference on Digital Government Research - Open Innovations and Sustainable Development in Government
Subtitle of host publicationExperiences from Around the World
PublisherAssociation for Computing Machinery (ACM)
Pages34-43
Number of pages10
ISBN (Print)9781450329019
DOIs
Publication statusPublished - 2014
Externally publishedYes
Event15th Annual International Conference on Digital Government Research, dg.o 2014 - Aguascalientes, Mexico
Duration: 18 Jun 201421 Jun 2014

Publication series

NameACM International Conference Proceeding Series

Conference

Conference15th Annual International Conference on Digital Government Research, dg.o 2014
CountryMexico
CityAguascalientes
Period18/06/1421/06/14

Keywords

  • Encounters
  • Scenarios
  • Service blueprinting
  • Service design
  • Smart cities
  • Value cocreation
  • Values

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