Applying external solutions to organizational development: Elearning as a platform for internal growth

Chandana R. Unnithan, Elsie S.K. Chan, Paula M.C. Swatman

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Innovations in technology have facilitated eLearning process development, bringing significant impact into education. eLearning is not simply putting study materials online on the Web, nor is it a substitute for traditional classroom teaching (KPMG, 2002). Businesses worldwide have been using eLearning as a facilitator in organisational development through knowledge sharing, especially in the area of web based training and project management. eLearning has also become a large area of potential business for many organisations. In this study, we explore how eLearning has helped an organisation based in India - Tata Interactive Systems (part of TATA conglomerate), which provides eLearning solutions for businesses locally and globally. In this single case study, we explored how the organisation has not only utilised eLearning as an internal development process, but also successfully converted this learning into business opportunities for itself. To study the development process, we have applied the process theories of Van De Ven and Poole (1995).

Original languageEnglish
Title of host publicationTowards the Knowledge Society
Subtitle of host publicationeCommerce, eBusiness and eGovernment - 2nd IFIP Conference on E-Commerce, E-Business, E-Government, 13E 2002
PublisherSpringer New York LLC
Pages349-363
Number of pages15
ISBN (Print)9781475768619
DOIs
Publication statusPublished - 1 Jan 2003
Externally publishedYes
Event2nd IFIP Conference on E-Commerce, E-Business, E-Government, 13E 2002 - Lisbon, Portugal
Duration: 7 Oct 20029 Oct 2002

Publication series

NameIFIP Advances in Information and Communication Technology
Volume105
ISSN (Print)1868-4238

Conference

Conference2nd IFIP Conference on E-Commerce, E-Business, E-Government, 13E 2002
CountryPortugal
CityLisbon
Period7/10/029/10/02

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Keywords

  • Case study
  • eLearning
  • Life-cycle theory
  • Organisational change
  • Process theories
  • Teleology

Cite this

Unnithan, C. R., Chan, E. S. K., & Swatman, P. M. C. (2003). Applying external solutions to organizational development: Elearning as a platform for internal growth. In Towards the Knowledge Society: eCommerce, eBusiness and eGovernment - 2nd IFIP Conference on E-Commerce, E-Business, E-Government, 13E 2002 (pp. 349-363). (IFIP Advances in Information and Communication Technology; Vol. 105). Springer New York LLC. https://doi.org/10.1007/978-0-387-35617-4