Deconstructing job demands and resources: a systematic integrative review of job crafting in hospitality

The hospitality workforce faces significant challenges, including high stress, unstructured roles, and precarious working conditions, which contribute to employee burnout and turnover. Job Crafting (JC) offers a potential solution for employees as a strategy to cope with the demands of their job. However, despite growing interest in JC research in hospitality, the literature remains fragmented and lacks a comprehensive framework. This systematic integrative review addresses these gaps by synthesising 49 peer-reviewed articles to develop a contextualised conceptual framework of JC in hospitality. The framework expands the understanding of job demands and resources beyond cognitive, behavioural, and task dimensions, offering a more nuanced perspective on JC. It also makes a novel theoretical contribution by integrating individual and collaborative JC, with the latter being significantly underexplored in hospitality literature. Additionally, the review identifies critical gaps in avoidance crafting, which limit theoretical development. It also emphasises the need for further research at macro and meso levels to deepen the theoretical foundations of JC and support its application in addressing workforce sustainability challenges.