Developments in the call centre sector: An overview

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Original language	English
Title of host publication	Developments in the Call Centre Industry
Subtitle of host publication	Analysis, Changes and Challenges
Editors	John Burgess, Julia Connell
Publisher	Routledge Taylor & Francis Group
Pages	1-18
Number of pages	18
ISBN (Print)	0203003004, 9780203003008
DOIs	https://doi.org/10.4324/9780203003008
Publication status	Published - 15 Jun 2006
Externally published	Yes

Access to Document

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