Developments in the call centre sector: An overview

John Burgess, Julia Connell

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

6 Citations (Scopus)
Original languageEnglish
Title of host publicationDevelopments in the Call Centre Industry
Subtitle of host publicationAnalysis, Changes and Challenges
EditorsJohn Burgess, Julia Connell
PublisherRoutledge Taylor & Francis Group
Number of pages18
ISBN (Print)0203003004, 9780203003008
Publication statusPublished - 15 Jun 2006
Externally publishedYes

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