TY - JOUR
T1 - Enhancing Healthcare Management
T2 - Assessing User Acceptance and Usability of the 'SmartCG' Mobile Application
AU - Turnbull, Niruwan
AU - Wechkunanukul, Kannikar Hannah
AU - Sriruecha, Chanaphol
AU - Toontom, Nitchara
AU - Tudpor, Kukiat
PY - 2024/8/22
Y1 - 2024/8/22
N2 - In Thailand, increasing caregiving needs for senior citizens, particularly in low-income homes, may elevate the caregiver (CG) burden. This study assesses the user acceptance and usability of the 'SmartCG' mobile application in enhancing healthcare management. The app offers health evaluations, home visits, knowledge management, screening forms, and care plans. Using the Technology Acceptance Model, 402 caregivers from Mahasarakham province evaluated the app's usability on a 5-point Likert scale. Results showed a significant increase in acceptance scores after using SmartCG (11.49 ± 1.54 to 13.19 ± 2.74, p < 0.001). Users reported high satisfaction with its ease of use (mean = 4.10 ± 0.61) and found the knowledge-based menu (mean = 4.07 ± 0.63) and visiting/map menus (mean = 4.05 ± 0.63) user-friendly. This study provides empirical evidence that the SmartCG app effectively enhances healthcare management, emphasizing the importance of user-friendly interfaces in healthcare technology.
AB - In Thailand, increasing caregiving needs for senior citizens, particularly in low-income homes, may elevate the caregiver (CG) burden. This study assesses the user acceptance and usability of the 'SmartCG' mobile application in enhancing healthcare management. The app offers health evaluations, home visits, knowledge management, screening forms, and care plans. Using the Technology Acceptance Model, 402 caregivers from Mahasarakham province evaluated the app's usability on a 5-point Likert scale. Results showed a significant increase in acceptance scores after using SmartCG (11.49 ± 1.54 to 13.19 ± 2.74, p < 0.001). Users reported high satisfaction with its ease of use (mean = 4.10 ± 0.61) and found the knowledge-based menu (mean = 4.07 ± 0.63) and visiting/map menus (mean = 4.05 ± 0.63) user-friendly. This study provides empirical evidence that the SmartCG app effectively enhances healthcare management, emphasizing the importance of user-friendly interfaces in healthcare technology.
KW - Caregivers
KW - Digital health
KW - Mobile applications
KW - Technology acceptance model (TAM)
KW - User acceptance
UR - http://www.scopus.com/inward/record.url?scp=85202003551&partnerID=8YFLogxK
U2 - 10.3233/SHTI240453
DO - 10.3233/SHTI240453
M3 - Article
C2 - 39176782
AN - SCOPUS:85202003551
SN - 0926-9630
VL - 316
SP - 483
EP - 484
JO - Studies in Health Technology and Informatics
JF - Studies in Health Technology and Informatics
ER -
