Much has been written about call centres but not from the perspective of employee voice in an organisational context where work is highly individualised and the work pace is intensive and underpinned by ‘churn and burn’ HR. The issue is most usefully studied by examining the nature and extent of employee voice in both onshore and offshore contexts.
|Title of host publication
|Employee Voice at Work
|Peter Holland, Julian Teicher, Jimmy Donaghey
|Published - 17 Dec 2018
|Work, Organization, and Employment