‘How May I Help You?’: A Case Study of Spoken Service Language in an Australian Five-Star Hotel.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Original language	English
Title of host publication	Teaching Case Studies for Tourism and Hospitality in Asia and The Pacific. Perspectives on Asian Tourism.
Editors	Ranjana Tiwari, Madalyn Scerri, Cindy Lee
Publisher	Springer Singapore
Chapter	3
Pages	47-65
Number of pages	24
ISBN (Electronic)	978-981-97-6047-3
ISBN (Print)	978-981-97-6046-6
DOIs	https://doi.org/10.1007/978-981-97-6047-3_3
Publication status	Published - 13 Nov 2024

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Presbury, R., Scerri, M., & Lee, C. (2024). ‘How May I Help You?’: A Case Study of Spoken Service Language in an Australian Five-Star Hotel. In R. Tiwari, M. Scerri, & C. Lee (Eds.), Teaching Case Studies for Tourism and Hospitality in Asia and The Pacific. Perspectives on Asian Tourism. (pp. 47-65). Article https://doi.org/10.1007/978-981-97-6047-3_3 Springer Singapore. https://doi.org/10.1007/978-981-97-6047-3_3

@inbook{4cc9c8ae74b84a7ea1b88fa77f0f58e4,

title = "{\textquoteleft}How May I Help You?{\textquoteright}: A Case Study of Spoken Service Language in an Australian Five-Star Hotel.",

author = "Rajka Presbury and Madalyn Scerri and Cindy Lee",

year = "2024",

month = nov,

day = "13",

doi = "10.1007/978-981-97-6047-3\_3",

language = "English",

isbn = "978-981-97-6046-6",

pages = "47--65",

editor = "Ranjana Tiwari and Madalyn Scerri and Cindy Lee",

booktitle = "Teaching Case Studies for Tourism and Hospitality in Asia and The Pacific. Perspectives on Asian Tourism.",

publisher = "Springer Singapore",

}

Presbury, R , Scerri, M & Lee, C 2024, ‘How May I Help You?’: A Case Study of Spoken Service Language in an Australian Five-Star Hotel. in R Tiwari, M Scerri & C Lee (eds), Teaching Case Studies for Tourism and Hospitality in Asia and The Pacific. Perspectives on Asian Tourism. ., https://doi.org/10.1007/978-981-97-6047-3_3, Springer Singapore, pp. 47-65. https://doi.org/10.1007/978-981-97-6047-3_3

‘How May I Help You?’: A Case Study of Spoken Service Language in an Australian Five-Star Hotel. / Presbury, Rajka ; Scerri, Madalyn ; Lee, Cindy.
Teaching Case Studies for Tourism and Hospitality in Asia and The Pacific. Perspectives on Asian Tourism. . ed. / Ranjana Tiwari; Madalyn Scerri; Cindy Lee. Springer Singapore, 2024. p. 47-65 https://doi.org/10.1007/978-981-97-6047-3_3.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

TY - CHAP

T1 - ‘How May I Help You?’

T2 - A Case Study of Spoken Service Language in an Australian Five-Star Hotel.

AU - Presbury, Rajka

AU - Scerri, Madalyn

AU - Lee, Cindy

PY - 2024/11/13

Y1 - 2024/11/13

U2 - 10.1007/978-981-97-6047-3_3

DO - 10.1007/978-981-97-6047-3_3

M3 - Chapter

SN - 978-981-97-6046-6

SP - 47

EP - 65

BT - Teaching Case Studies for Tourism and Hospitality in Asia and The Pacific. Perspectives on Asian Tourism.

A2 - Tiwari, Ranjana

A2 - Scerri, Madalyn

A2 - Lee, Cindy

PB - Springer Singapore

ER -

Presbury R , Scerri M , Lee C. ‘How May I Help You?’: A Case Study of Spoken Service Language in an Australian Five-Star Hotel. In Tiwari R, Scerri M, Lee C, editors, Teaching Case Studies for Tourism and Hospitality in Asia and The Pacific. Perspectives on Asian Tourism. . Springer Singapore. 2024. p. 47-65. https://doi.org/10.1007/978-981-97-6047-3_3 doi: 10.1007/978-981-97-6047-3_3