Implementing Scanned Medical Record Systems in Australia: A Structured Case Study on Envisioned Changes to Elective Admissions Process in a Victorian Hospital

Elise McAuley, Chandana Unnithan, Sofie Karamzalis

Research output: Contribution to journalArticle


In recent years, influenced by the pervasive power of technology, standards and mandates, Australian hospitals have begun exploring digital forms of keeping this record. The main rationale is the ease of accessing different data sources at the same time by varied staff members. The initial step in this transition was implementation of scanned medical record systems, which converts the paper based records to digitised form, which required process flow redesign and changes to existing modes of work. For maximising the benefits of scanning implementation and to better prepare for the changes, Austin Hospital in the State of Victoria commissioned this research focused on elective admissions area. This structured case study redesigned existing processes that constituted the flow of external patient forms and recommended a set of best practices at the same time highlighting the significance of user participation in maximising the potential benefits anticipated. In the absence of published academic studies focused on Victorian hospitals, this study has become a conduit for other departments in the hospital as well as other hospitals in the incursion.

Original languageEnglish
Pages (from-to)29-54
Number of pages26
JournalInternational Journal of E-Adoption
Issue number4
Publication statusPublished - 1 Jan 2012
Externally publishedYes



  • Australia
  • Change Management
  • Elective Admission Process
  • Electronic Health Records
  • Process Redesign
  • Scanned Medical Records
  • Victoria

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