Introduction: Call centres, the networked economy and the value chain

Al Rainnie, Rowena Barrett, John Burgess, Julia Connell

Research output: Contribution to journalEditorial

5 Citations (Scopus)
Original languageEnglish
Pages (from-to)195-208
Number of pages14
JournalJournal of Industrial Relations
Volume50
Issue number2
DOIs
Publication statusPublished - Apr 2008
Externally publishedYes

Keywords

  • Call centres
  • Labour organization
  • Networks
  • Value chain

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