@article{30fc24294bcb471c99d25e2132431514,
title = "Introduction: Call centres, the networked economy and the value chain",
keywords = "Call centres, Labour organization, Networks, Value chain",
author = "Al Rainnie and Rowena Barrett and John Burgess and Julia Connell",
year = "2008",
month = apr,
doi = "10.1177/0022185607087897",
language = "English",
volume = "50",
pages = "195--208",
journal = "Journal of Industrial Relations",
issn = "0022-1856",
publisher = "SAGE Publications Inc.",
number = "2",
}