Patient satisfaction with point-of-care testing in general practice.

Caroline O. Laurence, Angela Gialamas, Tanya Bubner, Lisa Yelland, Kristyn Willson, Phil Ryan, Justin Beilby, of Care Testing in General Practice Trial Management Group Point of Care Testing in General Practice Trial Management Group

Research output: Contribution to journalArticlepeer-review

47 Citations (Scopus)


BACKGROUND: Point-of-care testing is increasingly being used in general practice to assist GPs in their management of patients with chronic disease. However, patient satisfaction and acceptability of point-of-care testing in general practice has not been widely studied. AIM: To determine if patients are more satisfied with point-of-care testing than with pathology laboratory testing for three chronic conditions. DESIGN OF STUDY: As part of a large multicentre, randomised, controlled trial assessing the use of point-of-care testing in Australian general practice, satisfaction was measured for patients having pathology testing performed by point-of-care testing devices or pathology laboratories. Patients in the trial were managed by GPs for diabetes, hyperlipidaemia, and/or anticoagulant therapy. METHOD: Patient satisfaction was measured using level of agreement with a variety of statements at the end of the study with a patient satisfaction questionnaire for both the intervention and control groups. Analysis was performed using a mixed model analysis of variance (ANOVA) with allowance for clustering at the practice level following Box-Cox transformations of the data to achieve normality. RESULTS: Overall, intervention patients reported that they were satisfied with point-of-care testing. In comparison with the control group, the intervention group had a higher level of agreement than control patients with statements relating to their satisfaction with the collection process (P<0.001) and confidence in the process (P<0.001). They also viewed point-of-care testing as strengthening their relationship with their GP (P = 0.010) and motivational in terms of better managing their condition (P<0.001). CONCLUSION: The results from this trial support patient satisfaction and acceptability of point-of-care testing in a general practice setting.

Original languageEnglish
JournalThe British journal of general practice : the journal of the Royal College of General Practitioners
Issue number572
Publication statusPublished - 1 Jan 2010
Externally publishedYes


Dive into the research topics of 'Patient satisfaction with point-of-care testing in general practice.'. Together they form a unique fingerprint.

Cite this