Tourists are becoming more discerning and hedonistic, seeking luxury, not based on products and services, but on authentic experiences, thus impacting how the accommodation sector responds to new customer needs. This paper suggests that a relationship exists between the notion of guest experience and tourist's perception of authenticity in luxury specialist accommodation, which could assist industry practitioners in strengthening customer's satisfaction. From an interpretivist, multiple case-study methodology, this paper seeks to explore the concepts of guest experience and perception of authenticity in specialist luxury accommodation in Australia, proposing a conceptual framework for a future research study, aimed to draw substantial findings in the field of luxury specialist accommodation, guest experience and authenticity.
|Title of host publication||CAUTHE 2019: Sustainability of Tourism, Hospitality & Events in a Disruptive Digital Age: Proceedings of the 29th Annual Conference|
|Place of Publication||Cairns, Australia|
|Publisher||Central Queensland University|
|Publication status||Published - 2019|