Robotic customer service acceptance in the hotel environment: What are hotel guests’ perspectives on robotic customer service experiences?

Stephen Rodwell, Madalyn Scerri, Justin Beilby

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Original languageEnglish
Title of host publicationCAUTHE 29th Annual Conference: Sustainability of Tourism, Hospitality and Events in a Disruptive Digital Age
PublisherCentral Queensland University
Publication statusPublished - 2019

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