Robotic customer service acceptance in the hotel environment: What are hotel guests’ perspectives on robotic customer service experiences?

Stephen Rodwell; Madalyn Scerri; Justin Beilby

Robotic customer service acceptance in the hotel environment: What are hotel guests’ perspectives on robotic customer service experiences?

Stephen Rodwell, Madalyn Scerri, Justin Beilby

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	CAUTHE 29th Annual Conference: Sustainability of Tourism, Hospitality and Events in a Disruptive Digital Age
Publisher	Central Queensland University
Publication status	Published - 2019

Cite this

@inproceedings{7bc94c7e7be847bca268ec88cac9acf7,

title = "Robotic customer service acceptance in the hotel environment: What are hotel guests{\textquoteright} perspectives on robotic customer service experiences?",

author = "Stephen Rodwell and Madalyn Scerri and Justin Beilby",

year = "2019",

language = "English",

booktitle = "CAUTHE 29th Annual Conference: Sustainability of Tourism, Hospitality and Events in a Disruptive Digital Age",

publisher = "Central Queensland University",

}

Robotic customer service acceptance in the hotel environment: What are hotel guests’ perspectives on robotic customer service experiences? / Rodwell, Stephen; Scerri, Madalyn ; Beilby, Justin.
CAUTHE 29th Annual Conference: Sustainability of Tourism, Hospitality and Events in a Disruptive Digital Age. Central Queensland University, 2019.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review