TY - JOUR
T1 - The building blocks of luxury accommodation experiences
T2 - A meta-ethnographic synthesis
AU - Manfreda, Anita
AU - Presbury, Rajka
AU - Richardson, Scott
AU - Melissen, Frans
N1 - Publisher Copyright:
© 2021 Elsevier Ltd
PY - 2022/1
Y1 - 2022/1
N2 - While luxury accommodation experience research has increased in the last decade, the field shows little accumulation of knowledge over time, requiring further foundational development. This study presents a meta-ethnographic synthesis of sixteen qualitative studies to propose a new conceptualisation of the luxury accommodation experience. The study follows Noblit and Hare (1988) seven-steps methodology for the interpretative synthesis of qualitative empirical studies, an under-utilised methodology introduced by Smit, Melissen, Font, and Gkritzali (2020) in tourism and hospitality research. The synthesis model highlights the emotional, multi-dimensional and process-driven nature of the luxury accommodation experiences, created by guests, hosts, and external others through the social interaction occurring within a physical and sensorial environment and influenced by personal and situational factors. The synthesis also underlines three factors characterising the luxury accommodation experience, congruence, culture, and collaboration, providing a foundational framework to advance hospitality luxury experience research. Implications for practitioners are also highlighted.
AB - While luxury accommodation experience research has increased in the last decade, the field shows little accumulation of knowledge over time, requiring further foundational development. This study presents a meta-ethnographic synthesis of sixteen qualitative studies to propose a new conceptualisation of the luxury accommodation experience. The study follows Noblit and Hare (1988) seven-steps methodology for the interpretative synthesis of qualitative empirical studies, an under-utilised methodology introduced by Smit, Melissen, Font, and Gkritzali (2020) in tourism and hospitality research. The synthesis model highlights the emotional, multi-dimensional and process-driven nature of the luxury accommodation experiences, created by guests, hosts, and external others through the social interaction occurring within a physical and sensorial environment and influenced by personal and situational factors. The synthesis also underlines three factors characterising the luxury accommodation experience, congruence, culture, and collaboration, providing a foundational framework to advance hospitality luxury experience research. Implications for practitioners are also highlighted.
KW - Meta-ethnography
KW - Luxury experience
KW - Luxury hotel
KW - Customer experience
KW - Value creation
KW - Emotional experience
KW - Culture
KW - Congruence
UR - http://www.scopus.com/inward/record.url?scp=85122542826&partnerID=8YFLogxK
U2 - 10.1016/j.tmp.2021.100926
DO - 10.1016/j.tmp.2021.100926
M3 - Article
AN - SCOPUS:85122542826
SN - 2211-9736
VL - 41
JO - Tourism Management Perspectives
JF - Tourism Management Perspectives
M1 - 100926
ER -