The building blocks of luxury accommodation experiences: A meta-ethnographic synthesis

Anita Manfreda, Rajka Presbury, Scott Richardson, Frans Melissen

Research output: Contribution to journalArticlepeer-review

12 Citations (Scopus)


While luxury accommodation experience research has increased in the last decade, the field shows little accumulation of knowledge over time, requiring further foundational development. This study presents a meta-ethnographic synthesis of sixteen qualitative studies to propose a new conceptualisation of the luxury accommodation experience. The study follows Noblit and Hare (1988) seven-steps methodology for the interpretative synthesis of qualitative empirical studies, an under-utilised methodology introduced by Smit, Melissen, Font, and Gkritzali (2020) in tourism and hospitality research. The synthesis model highlights the emotional, multi-dimensional and process-driven nature of the luxury accommodation experiences, created by guests, hosts, and external others through the social interaction occurring within a physical and sensorial environment and influenced by personal and situational factors. The synthesis also underlines three factors characterising the luxury accommodation experience, congruence, culture, and collaboration, providing a foundational framework to advance hospitality luxury experience research. Implications for practitioners are also highlighted.

Original languageEnglish
Article number100926
JournalTourism Management Perspectives
Early online date2022
Publication statusPublished - Jan 2022


  • Meta-ethnography
  • Luxury experience
  • Luxury hotel
  • Customer experience
  • Value creation
  • Emotional experience
  • Culture
  • Congruence


Dive into the research topics of 'The building blocks of luxury accommodation experiences: A meta-ethnographic synthesis'. Together they form a unique fingerprint.

Cite this