The building blocks of luxury accommodation experiences: A meta-ethnographic synthesis

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Abstract

While luxury accommodation experience research has increased in the last decade, the field shows little accumulation of knowledge over time, requiring further foundational development. This study presents a meta-ethnographic synthesis of sixteen qualitative studies to propose a new conceptualisation of the luxury accommodation experience. The study follows Noblit and Hare (1988) seven-steps methodology for the interpretative synthesis of qualitative empirical studies, an under-utilised methodology introduced by Smit, Melissen, Font, and Gkritzali (2020) in tourism and hospitality research. The synthesis model highlights the emotional, multi-dimensional and process-driven nature of the luxury accommodation experiences, created by guests, hosts, and external others through the social interaction occurring within a physical and sensorial environment and influenced by personal and situational factors. The synthesis also underlines three factors characterising the luxury accommodation experience, congruence, culture, and collaboration, providing a foundational framework to advance hospitality luxury experience research. Implications for practitioners are also highlighted.

Original languageEnglish
Article number100926
JournalTourism Management Perspectives
Volume41
Early online date2022
DOIs
Publication statusPublished - Jan 2022

Keywords

  • Meta-ethnography
  • Luxury experience
  • Luxury hotel
  • Customer experience
  • Value creation
  • Emotional experience
  • Culture
  • Congruence

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