Using T-QAAT for comparison of quality management practices in telecom industry (a comparative case study of telecom organizations of Pakistan)

Ali Ahsan; Khurram Khurshid Abbasi

doi:10.1109/ITMC.2012.6306391

Using T-QAAT for comparison of quality management practices in telecom industry (a comparative case study of telecom organizations of Pakistan)

Ali Ahsan, Khurram Khurshid Abbasi

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

The study presents framework (T-QAAT) for quality attribute analysis. The proposed validated framework draws inspiration from Malcom Baldrige Award (A U.S. Quality Award). The study investigates differences in quality practices of two leading telecom organizations of Pakistan using T-QAAT. The proposed framework uses Malcolm Baldrige self evaluation criteria. Focus is laid on the fact that organizations with legacy and bureaucratic structures fit lesser on quality attributes of Malcolm Baldrige award. The proposed framework can also help managers to compare effectiveness of quality management practices of their organization with that of their competitors.

Original language	English
Title of host publication	2012 IEEE International Technology Management Conference, ITMC 2012
Pages	345-350
Number of pages	6
DOIs	https://doi.org/10.1109/ITMC.2012.6306391
Publication status	Published - 1 Nov 2012
Externally published	Yes
Event	2012 2nd IEEE International Technology Management Conference, ITMC 2012 - Dallas, TX, United States Duration: 25 Jun 2012 → 27 Jun 2012

Publication series

Name	2012 IEEE International Technology Management Conference, ITMC 2012

Conference

Conference	2012 2nd IEEE International Technology Management Conference, ITMC 2012
Country	United States
City	Dallas, TX
Period	25/06/12 → 27/06/12

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Keywords

Malcolm Baldrige Award
Organizational Quality
Pakistan
Quality Management
Telecom

Cite this

Ahsan, A., & Abbasi, K. K. (2012). Using T-QAAT for comparison of quality management practices in telecom industry (a comparative case study of telecom organizations of Pakistan). In 2012 IEEE International Technology Management Conference, ITMC 2012 (pp. 345-350). [6306391] (2012 IEEE International Technology Management Conference, ITMC 2012). https://doi.org/10.1109/ITMC.2012.6306391

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Ahsan, A & Abbasi, KK 2012, Using T-QAAT for comparison of quality management practices in telecom industry (a comparative case study of telecom organizations of Pakistan). in 2012 IEEE International Technology Management Conference, ITMC 2012., 6306391, 2012 IEEE International Technology Management Conference, ITMC 2012, pp. 345-350, 2012 2nd IEEE International Technology Management Conference, ITMC 2012, Dallas, TX, United States, 25/06/12. https://doi.org/10.1109/ITMC.2012.6306391

Using T-QAAT for comparison of quality management practices in telecom industry (a comparative case study of telecom organizations of Pakistan). / Ahsan, Ali; Abbasi, Khurram Khurshid.

2012 IEEE International Technology Management Conference, ITMC 2012. 2012. p. 345-350 6306391 (2012 IEEE International Technology Management Conference, ITMC 2012).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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Ahsan A, Abbasi KK. Using T-QAAT for comparison of quality management practices in telecom industry (a comparative case study of telecom organizations of Pakistan). In 2012 IEEE International Technology Management Conference, ITMC 2012. 2012. p. 345-350. 6306391. (2012 IEEE International Technology Management Conference, ITMC 2012). https://doi.org/10.1109/ITMC.2012.6306391

Access to Document

10.1109/ITMC.2012.6306391

Link to publication in Scopus