Using T-QAAT for comparison of quality management practices in telecom industry (a comparative case study of telecom organizations of Pakistan)

Ali Ahsan, Khurram Khurshid Abbasi

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

The study presents framework (T-QAAT) for quality attribute analysis. The proposed validated framework draws inspiration from Malcom Baldrige Award (A U.S. Quality Award). The study investigates differences in quality practices of two leading telecom organizations of Pakistan using T-QAAT. The proposed framework uses Malcolm Baldrige self evaluation criteria. Focus is laid on the fact that organizations with legacy and bureaucratic structures fit lesser on quality attributes of Malcolm Baldrige award. The proposed framework can also help managers to compare effectiveness of quality management practices of their organization with that of their competitors.

Original languageEnglish
Title of host publication2012 IEEE International Technology Management Conference, ITMC 2012
Pages345-350
Number of pages6
DOIs
Publication statusPublished - 1 Nov 2012
Externally publishedYes
Event2012 2nd IEEE International Technology Management Conference, ITMC 2012 - Dallas, TX, United States
Duration: 25 Jun 201227 Jun 2012

Publication series

Name2012 IEEE International Technology Management Conference, ITMC 2012

Conference

Conference2012 2nd IEEE International Technology Management Conference, ITMC 2012
CountryUnited States
CityDallas, TX
Period25/06/1227/06/12

    Fingerprint

Keywords

  • Malcolm Baldrige Award
  • Organizational Quality
  • Pakistan
  • Quality Management
  • Telecom

Cite this

Ahsan, A., & Abbasi, K. K. (2012). Using T-QAAT for comparison of quality management practices in telecom industry (a comparative case study of telecom organizations of Pakistan). In 2012 IEEE International Technology Management Conference, ITMC 2012 (pp. 345-350). [6306391] (2012 IEEE International Technology Management Conference, ITMC 2012). https://doi.org/10.1109/ITMC.2012.6306391